Zoom Phone drops $22/month Custom Avatars AI voice clone add-on
What happened
Between the May 18, 2026 and May 25, 2026 captures of Zoom's pricing page, Pulse recorded one change: Custom Avatars add-on ($22/month) removed from Zoom Phone Workplace add-ons; it created AI avatar versions with voice replication and multilingual communication. Pulse files it as a packaging change (add-on removed). Pulse's latest capture (Nov 9, 2026) lists US & CA Metered at $10.50, US & CA Unlimited at $16, Pro Plus at $20.50, Business Plus at $24.50 and Zoom Phone Customer Engagement Pack at $25.
It lands 47 days after Zoom's previous change, "Zoom Phone boosts bundle discount to 20% OFF, adds Conference Room Connector" (Apr 13, 2026). Before that Pulse recorded "Zoom Phone launches 15% off Pro Plus and Business Plus bundles" (Apr 1, 2026), "Zoom Phone Raises Metered Calling Price 5% to $10.50 Per Month" (Apr 4, 2026) and "Zoom Phone raises prices up to 11.8% and cuts annual discount to 15%" (Mar 26, 2026). Zoom has been tracked since 2023-11-15.
In the same window GoTo, Google, Ringcentral, Microsoft and Slack also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- RemovedCustom Avatars add-on ($22/month)Add-on
BeforeCustom Avatars add-on ($22/month)
AfterNot listed
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Custom Avatars add-on ($22/month) | Add-on | Custom Avatars add-on ($22/month) | Not listed | Removed |
Values as written on Zoom's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Zoom's pricing page (zoom.com) from May 18, 2026 and May 25, 2026; the change is marked in the lower part of the page, where the Custom Avatars add-on ($22/month) no longer appears.
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Zoom, the last 90 days
Full history- Jun 23, 2026PackagingZoom Phone adds Custom Avatars AI add-on at $22/month to Workplace
- Jun 2, 2026PackagingZoom Phone rebrands AI Companion to AI features, limits productivity suite
- May 29, 2026PackagingZoom Phone drops $22/month Custom Avatars AI voice clone add-on This change
- Apr 13, 2026PackagingZoom Phone boosts bundle discount to 20% OFF, adds Conference Room Connector
- Apr 4, 2026PackagingZoom Phone Raises Metered Calling Price 5% to $10.50 Per Month
- Apr 1, 2026PackagingZoom Phone launches 15% off Pro Plus and Business Plus bundles
- Mar 26, 2026Price decreaseZoom Phone raises prices up to 11.8% and cuts annual discount to 15%
- Week of Mar 2, 2026ImprovementZoom Phone adds unlimited AI note-taking across all meeting platforms
- Mar 6, 2026ImprovementZoom Phone Adds VoIP Calling Across All Unlimited and Plus Plans
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- GoToMay 26GoTo: CX Complete plan features a Shared Contact Limit of 1 Billion, introduced as part of the new CX Complete tier…
- GoogleMay 26Google Cloud renames Vertex AI Search to Agent Search for commerce
- RingcentralMay 25Ringcentral promotes 33% annual savings on RingEX pricing page
- MicrosoftMay 5Microsoft Dynamics365 swaps Record updates for prebuilt Sales Close Agent
- SlackApr 7Slack adds CRM features with Salesforce lead and deal tracking
Questions about this change
Did Zoom raise prices in May 2026?
No list-price increase was recorded between May 18, 2026 and May 25, 2026. The change Pulse detected was a packaging change: add-on removed.
What changed on Zoom's pricing page between May 18, 2026 and May 25, 2026?
Add-on removed: Custom Avatars add-on ($22/month). Pulse compared the captures it took on May 18, 2026 and May 25, 2026; the before/after table above lists each item as written on the page.
How often does Zoom change its pricing?
Pulse recorded 6 other pricing-page changes for Zoom in the 90 days before this one; the previous change was "Zoom Phone boosts bundle discount to 20% OFF, adds Conference Room Connector" on Apr 13, 2026; Zoom has been tracked since 2023-11-15.