GoTo: pricing page changed
What happened
Between the May 18, 2026 and May 25, 2026 captures of GoTo's pricing page, Pulse recorded one change: CX Complete plan features a Shared Contact Limit of 1 Billion, introduced as part of the new CX Complete tier alongside the existing 2,000 (Phone System), 250,000 (CX), and 250,000 (Contact Center) limits. Pulse files it as a packaging change (new plan) with an upward direction.
This is the first pricing-page change Pulse has recorded for GoTo. GoTo has been tracked since 2026-02-28.
In the same window Google, AnyDesk, Microsoft, Zoom and Slack also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- CX Complete, Phone System, Contact Center · PlanNew plan
CX Complete plan features a Shared Contact Limit of 1 Billion, introduced as part of the new CX Complete tier alongside the existing 2,000 (Phone System), 250,000 (CX), and 250,000 (Contact Center) limits.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| CX Complete, Phone System, Contact Center | Plan | CX Complete plan features a Shared Contact Limit of 1 Billion, introduced as part of the new CX Complete tier alongside the existing 2,000 (Phone System), 250,000 (CX), and 250,000 (Contact Center) limits. | New plan | |
Values as written on GoTo's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of GoTo's pricing page (www.goto.com) from May 18, 2026 and May 25, 2026; the change is marked near the top of the page.
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The two full-page captures with this change marked up are free with an account.
GoTo, pricing history
Full history- Aug 31, 2026packagingGoTo Central starting price ($80/mo) removed from Base plan
- Jul 3, 2026packagingGoTo (GoTo Connect): New CX Complete plan tier added
- May 26, 2026packagingGoTo: pricing page changed · this change
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- GoogleMay 26Google Cloud renames Vertex AI Search to Agent Search for commerce
- AnyDeskMay 18AnyDesk ends promos, Solo and Standard plans jump up to 20%
- MicrosoftMay 5Microsoft Dynamics365 swaps Record updates for prebuilt Sales Close Agent
- ZoomApr 23Zoom Scheduler rewrites plan taglines to highlight bundled features
- SlackApr 7Slack adds CRM features with Salesforce lead and deal tracking
Questions about this change
Did GoTo raise prices in May 2026?
No list-price increase was recorded between May 18, 2026 and May 25, 2026. The change Pulse detected was a packaging change: new plan.
What changed on GoTo's pricing page between May 18, 2026 and May 25, 2026?
CX Complete plan features a Shared Contact Limit of 1 Billion, introduced as part of the new CX Complete tier alongside the existing 2,000 (Phone System), 250,000 (CX), and 250,000 (Contact Center) limits. Pulse compared the captures it took on May 18, 2026 and May 25, 2026; the before/after table above lists each item as written on the page.
How often does GoTo change its pricing?
Pulse recorded 0 other pricing-page changes for GoTo in the 90 days before this one; GoTo has been tracked since 2026-02-28.