Zoom Phone rebrands AI Companion to AI features, limits productivity suite
What happened
Between the May 25, 2026 and Jun 1, 2026 captures of Zoom's pricing page, Pulse recorded 2 changes: AI Companion product brand renamed across the pricing page: feature section headings changed from 'AI Companion' to 'AI features' in plan highlights and comparison table; the AI Companion plan card section renamed to 'My Notes' with updated sub-items (added in-person conversation support); AI Productivity Suite in US & CA Phone plans: 'Unlimited manual creation and edits' description removed; plan highlights now show only 'Limited AI capabilities' under AI Productivity Suite. Pulse files it as a product change (positioning, feature removed) with a downward direction. Pulse's latest capture (Jun 23, 2026) lists US & CA Metered at $10.5, US & CA Unlimited at $16, Pro Plus at $20.5, Business Plus at $24.5 and Zoom Phone Customer Engagement Pack at $25.
It lands 4 days after Zoom's previous change, "Zoom Phone drops $22/month Custom Avatars AI voice clone add-on" (May 30, 2026). Before that Pulse recorded "Zoom Phone boosts bundle discount to 20% OFF, adds Conference Room Connector" (Apr 13, 2026), "Zoom Phone launches 15% off Pro Plus and Business Plus bundles" (Apr 1, 2026) and "Zoom Phone Raises Metered Calling Price 5% to $10.50 Per Month" (Apr 4, 2026). Zoom has been tracked since 2023-11-15.
In the same window GoTo, Google, Ringcentral, Microsoft and Slack also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- AI Companion · PositioningRewordedAI CompanionAI features
- CA Phone · FeatureRemoved
Before'Unlimited manual creation and edits' description
AfterNot listed
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| AI Companion | Positioning | AI Companion | AI features | Reworded |
| CA Phone | Feature | 'Unlimited manual creation and edits' description | Not listed | Removed |
Values as written on Zoom's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Zoom's pricing page (zoom.com) from May 25, 2026 and Jun 1, 2026; the change is marked near the top of the page, where "AI Companion" becomes "AI features".
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The two full-page captures with this change marked up are free with an account.
Zoom, the last 90 days
Full history- Jun 23, 2026improvedZoom Phone adds Custom Avatars AI add-on at $22/month to Workplace
- Jun 2, 2026packagingZoom Phone rebrands AI Companion to AI features, limits productivity suite · this change
- May 30, 2026packagingZoom Phone drops $22/month Custom Avatars AI voice clone add-on
- Apr 13, 2026packagingZoom Phone boosts bundle discount to 20% OFF, adds Conference Room Connector
- Apr 1, 2026packagingZoom Phone launches 15% off Pro Plus and Business Plus bundles
- Apr 4, 2026packagingZoom Phone Raises Metered Calling Price 5% to $10.50 Per Month
- Mar 26, 2026decreaseZoom Phone raises prices up to 11.8% and cuts annual discount to 15%
- Week 11, 2026improvedZoom Phone adds unlimited AI note-taking across all meeting platforms
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- GoToMay 26GoTo: CX Complete plan features a Shared Contact Limit of 1 Billion, introduced as part of the new CX Complete tier…
- GoogleMay 26Google Cloud renames Vertex AI Search to Agent Search for commerce
- RingcentralMay 25Ringcentral promotes 33% annual savings on RingEX pricing page
- MicrosoftMay 5Microsoft Dynamics365 swaps Record updates for prebuilt Sales Close Agent
- SlackApr 7Slack adds CRM features with Salesforce lead and deal tracking
Questions about this change
Did Zoom raise prices in June 2026?
No list-price increase was recorded between May 25, 2026 and Jun 1, 2026. The change Pulse detected was a product change: positioning, feature removed.
What changed on Zoom's pricing page between May 25, 2026 and Jun 1, 2026?
AI Companion positioning: AI Companion → AI features, reworded; CA Phone feature: 'Unlimited manual creation and edits' description → Not listed, removed. Pulse compared the captures it took on May 25, 2026 and Jun 1, 2026; the before/after table above lists each item as written on the page.
How often does Zoom change its pricing?
Pulse recorded 7 other pricing-page changes for Zoom in the 90 days before this one; the previous change was "Zoom Phone drops $22/month Custom Avatars AI voice clone add-on" on May 30, 2026; Zoom has been tracked since 2023-11-15.