GoTo

Collaboration & Productivity www.goto.com

Product

Boston, MA-based unified communications and IT management company founded in 2003. Private (acquired by Francisco Partners in 2020). Operates in UCaaS, IT support, and business communications. Serves SMBs and enterprises with GoTo Connect, GoTo Resolve, and GoTo Meeting.

Plans tracked

no add-ons

Pricing changes

Latest Wk 36 '26

Pricing model

Subscription

No free tier

Pricing Change History

3 changes

20263 changes

Aug 31, 2026

Packaging

Weekly

GoTo Central starting price ($80/mo) removed from Base plan

Central Base plan's 'Starting at: $80/per month, billed annually' price label removed; page now shows only '/per month, billed annually' with no number

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Jul 3, 2026

Packaging

Quarterly

GoTo (GoTo Connect): New CX Complete plan tier added

Added new 'CX Complete' plan tier between Customer Experience (CX) and Contact Center: 'our most complete package for growing businesses; a full phone system plus AI-powered CX tools, unified so your team delivers faster, smarter customer experiences'

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May 26, 2026

Packaging

Weekly

GoTo: CX Complete plan features a Shared Contact Limit of 1 Billion, introduced as part of the new CX Complete tier…

CX Complete plan features a Shared Contact Limit of 1 Billion, introduced as part of the new CX Complete tier alongside the existing 2,000 (Phone System), 250,000 (CX), and 250,000 (Contact Center) limits.

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