Zoom Phone adds Custom Avatars AI add-on at $22/month to Workplace
What happened
Between the Jun 15, 2026 and Jun 23, 2026 captures of Zoom's pricing page, Pulse recorded 2 changes: Custom Avatars add-on added to Workplace add-ons: create a lifelike AI version with voice replication and multilingual communication for $22/month billed monthly; Workflow Automation and Hub rows added to feature comparison table. Workflow Automation shows complimentary access for Pro Plus and Business Plus. Hub shows limited features for metered and unlimited plans. Pulse files it as a packaging change (new add-on, feature added) with an upward direction. The current page lists US & CA Metered at $10.5, US & CA Unlimited at $16, Pro Plus at $20.5, Business Plus at $24.5 and Zoom Phone Customer Engagement Pack at $25.
It lands 21 days after Zoom's previous change, "Zoom Phone rebrands AI Companion to AI features, limits productivity suite" (Jun 2, 2026). Before that Pulse recorded "Zoom Phone drops $22/month Custom Avatars AI voice clone add-on" (May 30, 2026), "Zoom Phone boosts bundle discount to 20% OFF, adds Conference Room Connector" (Apr 13, 2026) and "Zoom Phone launches 15% off Pro Plus and Business Plus bundles" (Apr 1, 2026). Zoom has been tracked since 2023-11-15.
In the same window Google, Microsoft, GoTo, Ringcentral and Slack also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Add-onAddedNo Custom Avatars add-onCustom Avatars add-on
- Pro Plus, Business Plus · FeatureAdded
BeforeNot listed
AfterWorkflow Automation and Hub rows
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Add-on | No Custom Avatars add-on | Custom Avatars add-on | Added |
| Pro Plus, Business Plus | Feature | Not listed | Workflow Automation and Hub rows | Added |
Values as written on Zoom's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Zoom's pricing page (zoom.com) from Jun 15, 2026 and Jun 23, 2026; the change is marked in the lower part of the page, where Custom Avatars add-on now appears.
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The two full-page captures with this change marked up are free with an account.
Zoom, the last 90 days
Full history- Jun 23, 2026improvedZoom Phone adds Custom Avatars AI add-on at $22/month to Workplace · this change
- Jun 2, 2026packagingZoom Phone rebrands AI Companion to AI features, limits productivity suite
- May 30, 2026packagingZoom Phone drops $22/month Custom Avatars AI voice clone add-on
- Apr 13, 2026packagingZoom Phone boosts bundle discount to 20% OFF, adds Conference Room Connector
- Apr 1, 2026packagingZoom Phone launches 15% off Pro Plus and Business Plus bundles
- Apr 4, 2026packagingZoom Phone Raises Metered Calling Price 5% to $10.50 Per Month
- Mar 26, 2026decreaseZoom Phone raises prices up to 11.8% and cuts annual discount to 15%
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- GoogleJun 24Google Workspace drops 50%-off promo from Starter, Standard, Plus
- MicrosoftJun 22Microsoft adds Copilot Cowork as metered feature
- GoToMay 26GoTo: CX Complete plan features a Shared Contact Limit of 1 Billion, introduced as part of the new CX Complete tier…
- RingcentralMay 25Ringcentral promotes 33% annual savings on RingEX pricing page
- SlackApr 7Slack adds CRM features with Salesforce lead and deal tracking
Questions about this change
Did Zoom raise prices in June 2026?
No list-price increase was recorded between Jun 15, 2026 and Jun 23, 2026. The change Pulse detected was a packaging change: new add-on, feature added.
What changed on Zoom's pricing page between Jun 15, 2026 and Jun 23, 2026?
Add-on: No Custom Avatars add-on → Custom Avatars add-on, added; Pro Plus, Business Plus feature: Not listed → Workflow Automation and Hub rows, added. Pulse compared the captures it took on Jun 15, 2026 and Jun 23, 2026; the before/after table above lists each item as written on the page.
How often does Zoom change its pricing?
Pulse recorded 6 other pricing-page changes for Zoom in the 90 days before this one; the previous change was "Zoom Phone rebrands AI Companion to AI features, limits productivity suite" on Jun 2, 2026; Zoom has been tracked since 2023-11-15.