Zoom Phone Introduces $10/user/month Metered Plan for US & CA, Expanding Options for Users
What happened
Between the Oct 5, 2025 and Jan 2, 2026 captures of Zoom's pricing page, Pulse recorded 4 changes: US & CA Metered plan added at $10/user/month; AI Companion feature description expanded in Pro Plus plan to show 'Unlimited in-meeting use', 'In Zoom Workplace and on the web', and 'And more!'; Free trial offering added for US & CA Unlimited plan; Business Plus Extras expanded to list specific features: Multi-region storage and media control, Device management, Information barriers and other policies, Archival and data loss prevention APIs. Pulse files it as a packaging change (new plan, feature change, trial change) with an upward direction. Pulse's latest capture (Jun 23, 2026) lists US & CA Metered at $10.5, US & CA Unlimited at $16, Pro Plus at $20.5, Business Plus at $24.5 and Zoom Phone Customer Engagement Pack at $25.
Zoom's previous recorded change was "Zoom Phone Expands Business Plus Plan User Capacity to 250, Enhancing Flexibility for Larger Teams" (Q2 2025). Before that Pulse recorded "Zoom Phone Limits SMS & MMS Features to Unlimited Plan for US & Canada Users" (Q1 2025). Zoom has been tracked since 2023-11-15.
In the same window Microsoft, Ringcentral and Slack also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- US & CA Metered · PlanAddedNot listedUS & CA Metered plan
- Pro Plus · FeatureFeature change
AI Companion feature description expanded in Pro Plus plan to show 'Unlimited in-meeting use', 'In Zoom Workplace and on the web', and 'And more!'
- US & CA Unlimited · TrialAddedNo Free trial offeringFree trial offering
- Business Plus · FeatureFeature change
Business Plus Extras expanded to list specific features: Multi-region storage and media control, Device management, Information barriers and other policies, Archival and data loss prevention APIs
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| US & CA Metered | Plan | Not listed | US & CA Metered plan | Added |
| Pro Plus | Feature | AI Companion feature description expanded in Pro Plus plan to show 'Unlimited in-meeting use', 'In Zoom Workplace and on the web', and 'And more!' | Feature change | |
| US & CA Unlimited | Trial | No Free trial offering | Free trial offering | Added |
| Business Plus | Feature | Business Plus Extras expanded to list specific features: Multi-region storage and media control, Device management, Information barriers and other policies, Archival and data loss prevention APIs | Feature change | |
Values as written on Zoom's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Zoom's pricing page (zoom.com) from Oct 5, 2025 and Jan 2, 2026; the change is marked around the middle of the page, where US & CA Metered plan now appears.
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Zoom, pricing history
Full history- Week 11, 2026improvedZoom Phone adds unlimited AI note-taking across all meeting platforms
- Mar 6, 2026improvedZoom Phone Adds VoIP Calling Across All Unlimited and Plus Plans
- Feb 23, 2026packagingZoom Phone rebrands top tier as 'Workplace Basic' in plan overhaul
- Q4 2025improvedZoom Phone Introduces $10/user/month Metered Plan for US & CA, Expanding Options for Users · this change
- Q2 2025improvedZoom Phone Expands Business Plus Plan User Capacity to 250, Enhancing Flexibility for Larger Teams
- Q1 2025improvedZoom Phone Limits SMS & MMS Features to Unlimited Plan for US & Canada Users
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- MicrosoftJan 20Microsoft Copilot Transforms Copilot Pro into Family-Oriented 365 Premium Subscription with Enhanced AI Features and Increased Cloud Storage
- RingcentralJan 13Ringcentral Faces Significant Price Increases: Advanced Plan Up 57% to $55/User/Month and Core Plan Up 50% to $45/User/Month
- SlackJan 10Slack Introduces Premium Workflows Usage Limits Across Plans, Enhancing Workflow Management and Cost Efficiency
Questions about this change
Did Zoom raise prices in January 2026?
No list-price increase was recorded between Oct 5, 2025 and Jan 2, 2026. The change Pulse detected was a packaging change: new plan, feature change, trial change.
What changed on Zoom's pricing page between Oct 5, 2025 and Jan 2, 2026?
US & CA Metered plan: Not listed → US & CA Metered plan, added; AI Companion feature description expanded in Pro Plus plan to show 'Unlimited in-meeting use', 'In Zoom Workplace and on the web', and 'And more!'; US & CA Unlimited trial: No Free trial offering → Free trial offering, added; Business Plus Extras expanded to list specific features: Multi-region storage and media control, Device management, Information barriers and other policies, Archival and data loss prevention APIs. Pulse compared the captures it took on Oct 5, 2025 and Jan 2, 2026; the before/after table above lists each item as written on the page.
How often does Zoom change its pricing?
Pulse recorded 0 other pricing-page changes for Zoom in the 90 days before this one; the previous change was "Zoom Phone Expands Business Plus Plan User Capacity to 250, Enhancing Flexibility for Larger Teams" in Q2 2025; Zoom has been tracked since 2023-11-15.