Zoom Phone rebrands top tier as 'Workplace Basic' in plan overhaul
What happened
Between the Feb 16, 2026 and Feb 23, 2026 captures of Zoom's pricing page, Pulse recorded one change: First tier renamed from 'US & CA Unlimited' to 'zoom Phone + Workplace Basic' to clarify plan positioning. Pulse files it as a packaging change (plan renamed). Pulse's latest capture (Nov 9, 2026) lists US & CA Metered at $10.50, US & CA Unlimited at $16, Pro Plus at $20.50, Business Plus at $24.50 and Zoom Phone Customer Engagement Pack at $25.
Zoom's previous recorded change was "Zoom Phone Introduces $10/user/month Metered Plan for US & CA, Expanding Options for Users" (Q4 2025). Zoom has been tracked since 2023-11-15.
In the same window Microsoft, Ringcentral and Slack also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- RewordedUS & CA UnlimitedPlan
BeforeUS & CA Unlimited
Afterzoom Phone + Workplace Basic
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| US & CA Unlimited | Plan | US & CA Unlimited | zoom Phone + Workplace Basic | Reworded |
Values as written on Zoom's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Zoom's pricing page (zoom.com) from Feb 16, 2026 and Feb 23, 2026; the change is marked near the top of the page, where "US & CA Unlimited" becomes "zoom Phone + Workplace Basic".
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Zoom, the last 90 days
Full history- Mar 26, 2026Price decreaseZoom Phone raises prices up to 11.8% and cuts annual discount to 15%
- Week of Mar 2, 2026ImprovementZoom Phone adds unlimited AI note-taking across all meeting platforms
- Mar 6, 2026ImprovementZoom Phone Adds VoIP Calling Across All Unlimited and Plus Plans
- Feb 23, 2026PackagingZoom Phone rebrands top tier as 'Workplace Basic' in plan overhaul This change
- Q4 2025PackagingZoom Phone Introduces $10/user/month Metered Plan for US & CA, Expanding Options for Users
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- MicrosoftJan 20Microsoft Copilot Transforms Copilot Pro into Family-Oriented 365 Premium Subscription with Enhanced AI Features and Increased Cloud Storage
- RingcentralJan 13Ringcentral Faces Significant Price Increases: Advanced Plan Up 57% to $55/User/Month and Core Plan Up 50% to $45/User/Month
- SlackJan 10Slack Introduces Premium Workflows Usage Limits Across Plans, Enhancing Workflow Management and Cost Efficiency
Questions about this change
Did Zoom raise prices in February 2026?
No list-price increase was recorded between Feb 16, 2026 and Feb 23, 2026. The change Pulse detected was a packaging change: plan renamed.
What changed on Zoom's pricing page between Feb 16, 2026 and Feb 23, 2026?
US & CA Unlimited plan: US & CA Unlimited → zoom Phone + Workplace Basic, reworded. Pulse compared the captures it took on Feb 16, 2026 and Feb 23, 2026; the before/after table above lists each item as written on the page.
How often does Zoom change its pricing?
Pulse recorded 1 other pricing-page change for Zoom in the 90 days before this one; the previous change was "Zoom Phone Introduces $10/user/month Metered Plan for US & CA, Expanding Options for Users" in Q4 2025; Zoom has been tracked since 2023-11-15.