Salesforce Agentforce: Agentforce 1 Editions renamed to Max, credits to 2.75M
What happened
Between the Sep 28, 2026 and Oct 5, 2026 captures of Salesforce's pricing page, Pulse recorded 2 changes: "Agentforce 1 Editions" tier renamed to "Agentforce Max Editions"; sub-edition list updated to Sales, Service, Sales/Service, and Industries. Flex Credits allowance for this tier increased from 2.5M to 2.75M per org per year. In detail: "Agentforce 1 Editions" tier renamed to "Agentforce Max Editions"; sub-edition list updated from Sales, Service, Field Service and Operations, and Industries to Sales, Service, Sales/Service, and Industries; Agentforce Max Editions (formerly Agentforce 1 Editions) Flex Credits allowance increased from 2.5M to 2.75M per org per year. Pulse files it as a packaging change (plan renamed, limit raised).
It lands 183 days after Salesforce's previous change, "Salesforce Agentforce rebrands buying models to PayGo and PreCommit" (Apr 4, 2026). Before that Pulse recorded "Salesforce Agentforce Launches Agentforce Voice: New AI Agent Capability for Enhanced Customer Interaction in US & Canada" (Jan 12, 2026), "Salesforce Agentforce Restructures Flex Credits Pricing and Introduces New Agentforce User License at $5/User/Month" (Q3 2025) and "Salesforce Agentforce Removes Free Foundations Tier, Introduces New Agentforce Add-ons and Flex Credits Plan" (Q2 2025). Salesforce has been tracked since 2025-01-03.
In the same window Zoho, Microsoft, HubSpot and Pipedrive also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Plan renamedAgentforce Max EditionsPlan
"Agentforce 1 Editions" tier renamed to "Agentforce Max Editions"; sub-edition list updated from Sales, Service, Field Service and Operations, and Industries to Sales, Service, Sales/Service, and Industries
- +10%Agentforce Max Editions, Flex CreditsLimit2.5M2.75M per org per year
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Agentforce Max Editions | Plan | "Agentforce 1 Editions" tier renamed to "Agentforce Max Editions"; sub-edition list updated from Sales, Service, Field Service and Operations, and Industries to Sales, Service, Sales/Service, and Industries | Plan renamed | |
| Agentforce Max Editions, Flex Credits | Limit | 2.5M | 2.75M per org per year | +10% |
Values as written on Salesforce's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Salesforce's pricing page (salesforce.com) from Sep 28, 2026 and Oct 5, 2026; the change is marked near the top of the page, where agentforce max editions, flex credits limit reads 2.5M and then 2.75M per org per year.
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Salesforce, pricing history
Full historyDates are the day each change was detected, Eastern time.
- Oct 19, 2026PackagingSalesforce Agentforce renames Max Editions card to Max Edition, keeps $550 price
- Oct 4, 2026Limit raisedSalesforce Agentforce: Agentforce 1 Editions renamed to Max, credits to 2.75M This change
- Apr 4, 2026PackagingSalesforce Agentforce rebrands buying models to PayGo and PreCommit
- Jan 12, 2026ImprovementSalesforce Agentforce Launches Agentforce Voice: New AI Agent Capability for Enhanced Customer Interaction in US & Canada
- Q3 2025PackagingSalesforce Agentforce Restructures Flex Credits Pricing and Introduces New Agentforce User License at $5/User/Month
- Q2 2025PackagingSalesforce Agentforce Removes Free Foundations Tier, Introduces New Agentforce Add-ons and Flex Credits Plan
- Q1 2025ImprovementSalesforce Agentforce Expands Agentforce Plan with New Sales Agent Skills and Simplified Agent Wizard Feature
Across CRM in the same window
All CRM changes- ZohoSep 28Zoho Social adds Snapchat, Arattai as channels jump to 14/16
- MicrosoftSep 28Microsoft Speech: batch enhanced-feature no-extra-charge note removed
- HubSpotSep 21HubSpot Service Enterprise drops AI transcript enrichment from Enterprise plan
- PipedriveAug 5Pipedrive: Projects add-on price increase ($6.67→$16)
Questions about this change
Did Salesforce raise prices in October 2026?
No list-price increase was recorded between Sep 28, 2026 and Oct 5, 2026 UTC. The change Pulse detected was a packaging change: plan renamed, limit raised.
What changed on Salesforce's pricing page between Sep 28, 2026 and Oct 5, 2026 UTC?
"Agentforce 1 Editions" tier renamed to "Agentforce Max Editions"; sub-edition list updated from Sales, Service, Field Service and Operations, and Industries to Sales, Service, Sales/Service, and Industries; Agentforce Max Editions, Flex Credits limit: 2.5M → 2.75M per org per year (+10%). Pulse compared the captures it took on Sep 28, 2026 and Oct 5, 2026 UTC; the before/after table above lists each item as written on the page.
How often does Salesforce change its pricing?
Pulse recorded 0 other pricing-page changes for Salesforce in the 90 days before this one; the previous change was "Salesforce Agentforce rebrands buying models to PayGo and PreCommit" on Apr 4, 2026; Salesforce has been tracked since 2025-01-03.