Ringcentral Introduces AI Assistant Features to All RingEX Plans, Enhancing Call Transcription, Meeting Summaries, and More
What happened
Between the Oct 1, 2024 and Jan 1, 2025 captures of Ringcentral's pricing page, Pulse recorded one change: AI Assistant features bundled into all RingEX plans - includes call transcription, meeting summaries, real-time note-taking, action item capture, SMS drafting, and translation. Previously RingSense AI was early access preview for select customers only. Pulse files it as a product change (feature added) with an upward direction. Pulse's latest capture (Jul 6, 2026) lists Core at $30, Advanced at $35, Ultra at $45, RingCentral Rooms at $49 and AI Receptionist at $55.
Ringcentral's previous recorded change was "RingCentral Events Add-on Price Doubles to $1,920/License/Year, Marking a 100% Increase" (Q3 2024). Ringcentral has been tracked since 2024-10-01.
In the same window Zoom and Five9 also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- RingEX · FeatureFeature added
AI Assistant features bundled into all RingEX plans - includes call transcription, meeting summaries, real-time note-taking, action item capture, SMS drafting, and translation. Previously RingSense AI was early access preview for select customers only.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| RingEX | Feature | AI Assistant features bundled into all RingEX plans - includes call transcription, meeting summaries, real-time note-taking, action item capture, SMS drafting, and translation. Previously RingSense AI was early access preview for select customers only. | Feature added | |
Values as written on Ringcentral's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Ringcentral's pricing page (ringcentral.com) from Oct 1, 2024 and Jan 1, 2025; the change is marked on the page.
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Ringcentral, the last 90 days
Full history- Jan 13, 2026packagingRingcentral Faces Significant Price Increases: Advanced Plan Up 57% to $55/User/Month and Core Plan Up 50% to $45/User/Month
- Q3 2025improvedRingcentral AI Receptionist Add-on Price Surges 51% to $83/account/month, Marking Significant Pricing Change
- Q2 2025packagingRingcentral Introduces AI Receptionist Add-on at $55/account/month, Enhancing Service Offerings
- Q4 2024improvedRingcentral Introduces AI Assistant Features to All RingEX Plans, Enhancing Call Transcription, Meeting Summaries, and More · this change
- Q3 2024packagingRingCentral Events Add-on Price Doubles to $1,920/License/Year, Marking a 100% Increase
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- ZoomJan 14Zoom Scheduler Removes Monthly Scheduler Option, Promotes Annual Billing with Up to 16% Discount
- Five9Jan 10Five9 Announces Major Price Reductions: Digital and Core Plans Cut by 32% to $119/month
- ZoomJan 14Zoom Scheduler Doubles Cloud Recording Capacity to 10 GB in Workplace Pro Bundle
- ZoomJan 11Zoom Discontinues Key Add-ons, Including Webinars and Phone Power Pack, While Expanding Large Meeting Capacity to 5,000 Participants
- ZoomJan 11Zoom Introduces AI-First Task Management and Workflow Automation Across Business and Pro Plans
Questions about this change
Did Ringcentral raise prices in January 2025?
No list-price increase was recorded between Oct 1, 2024 and Jan 1, 2025. The change Pulse detected was a product change: feature added.
What changed on Ringcentral's pricing page between Oct 1, 2024 and Jan 1, 2025?
AI Assistant features bundled into all RingEX plans - includes call transcription, meeting summaries, real-time note-taking, action item capture, SMS drafting, and translation. Previously RingSense AI was early access preview for select customers only. Pulse compared the captures it took on Oct 1, 2024 and Jan 1, 2025; the before/after table above lists each item as written on the page.
How often does Ringcentral change its pricing?
Pulse recorded 1 other pricing-page change for Ringcentral in the 90 days before this one; the previous change was "RingCentral Events Add-on Price Doubles to $1,920/License/Year, Marking a 100% Increase" in Q3 2024; Ringcentral has been tracked since 2024-10-01.