Zoom Introduces AI-First Task Management and Workflow Automation Across Business and Pro Plans
What happened
Between the Jan 1, 2025 and Apr 12, 2025 captures of Zoom's pricing page, Pulse recorded 8 changes: Tasks Basic (manual entry) added to Basic free plan; Live Chat Support added to Pro plan; Scheduler explicitly added to Business plan features (previously only in extras); Workflow Automation added to Pro plan - automates everyday routine tasks; Live Chat Support added to Business plan; Tasks (AI-first task management) added to Business plan; Workflow Automation added to Business plan - automates everyday routine tasks; Tasks (AI-first task management) added to Pro plan. Pulse files it as a product change (feature added) with an upward direction. Pulse's latest capture (Sep 28, 2026) lists Workplace Pro at $14.16, Workplace Business at $18.33, ZoomMate at $20, Large Meeting at $50 and Cloud Storage at $10.
Zoom's previous recorded change was "Zoom Events Webinars Plan Sees Significant 17% Price Drop to $79/month" (Q1 2025). Before that Pulse recorded "Zoom Events Implements 20% Price Increase for Webinars, Raising Monthly Subscription to $94.99" (Dec 2024) and "Zoom Expands Pro Plan User Limit by 1000%, Enhancing Accessibility for Small Teams" (Q4 2024). Zoom has been tracked since 2023-11-15.
In the same window Slack also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureFeature added
Tasks Basic (manual entry) added to Basic free plan
- Pro · FeatureAddedNo Live Chat SupportLive Chat Support
- Business · FeatureAddedNo Scheduler explicitlyScheduler explicitly
- Pro · FeatureAddedNo Workflow AutomationWorkflow Automation
- Business · FeatureAddedNo Live Chat SupportLive Chat Support
- Business · FeatureFeature added
Tasks (AI-first task management) added to Business plan
- Business · FeatureAddedNo Workflow AutomationWorkflow Automation
- Pro · FeatureFeature added
Tasks (AI-first task management) added to Pro plan
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | Tasks Basic (manual entry) added to Basic free plan | Feature added | |
| Pro | Feature | No Live Chat Support | Live Chat Support | Added |
| Business | Feature | No Scheduler explicitly | Scheduler explicitly | Added |
| Pro | Feature | No Workflow Automation | Workflow Automation | Added |
| Business | Feature | No Live Chat Support | Live Chat Support | Added |
| Business | Feature | Tasks (AI-first task management) added to Business plan | Feature added | |
| Business | Feature | No Workflow Automation | Workflow Automation | Added |
| Pro | Feature | Tasks (AI-first task management) added to Pro plan | Feature added | |
Values as written on Zoom's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Zoom's pricing page (zoom.com) from Jan 1, 2025 and Apr 12, 2025; the change is marked near the top of the page, where Live Chat Support now appears.
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
Zoom, the last 90 days
Full history- Q2 2025packagingZoom Rooms Unveils Affordable Visitor Management Add-on at $2/Month, Transforming Pricing Strategy
- Q2 2025improvedZoom Scheduler Doubles Cloud Recording Capacity to 10 GB in Workplace Pro Bundle
- Q2 2025increaseZoom Pro Plan Monthly Price Increased by 6.3% to $16.99, Custom Avatars Add-On Introduced at $22/Month
- Q1 2025improvedZoom Introduces AI-First Task Management and Workflow Automation Across Business and Pro Plans · this change
- Q1 2025decreaseZoom Events Webinars Plan Sees Significant 17% Price Drop to $79/month
- Q1 2025improvedZoom Phone Limits SMS & MMS Features to Unlimited Plan for US & Canada Users
- Dec 2024increaseZoom Events Implements 20% Price Increase for Webinars, Raising Monthly Subscription to $94.99
- Q4 2024improvedZoom Expands Pro Plan User Limit by 1000%, Enhancing Accessibility for Small Teams
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- SlackJan 10Slack Introduces Premium Workflows Usage Limits Across Plans, Enhancing Workflow Management and Cost Efficiency
- SlackJan 10Slack Introduces AI Add-On for Enterprise Grid Plans, Enhancing Collaboration with New Features
- SlackJan 10Slack Enhances Enterprise Grid with Built-in Directory for Seamless Team Member Search
- SlackJan 10Slack Introduces Advanced AI Tier in Business+ Plan, Enhancing AI Capabilities Across All Pricing Plans
- SlackJan 10Slack Free Plan Now Offers Unlimited Workflows, Enhancing Accessibility and Functionality for Users
Questions about this change
Did Zoom raise prices in April 2025?
No list-price increase was recorded between Jan 1, 2025 and Apr 12, 2025. The change Pulse detected was a product change: feature added.
What changed on Zoom's pricing page between Jan 1, 2025 and Apr 12, 2025?
Tasks Basic (manual entry) added to Basic free plan; Pro feature: No Live Chat Support → Live Chat Support, added; Business feature: No Scheduler explicitly → Scheduler explicitly, added; Pro feature: No Workflow Automation → Workflow Automation, added; Business feature: No Live Chat Support → Live Chat Support, added; Tasks (AI-first task management) added to Business plan; Business feature: No Workflow Automation → Workflow Automation, added; Tasks (AI-first task management) added to Pro plan. Pulse compared the captures it took on Jan 1, 2025 and Apr 12, 2025; the before/after table above lists each item as written on the page.
How often does Zoom change its pricing?
Pulse recorded 4 other pricing-page changes for Zoom in the 90 days before this one; the previous change was "Zoom Events Webinars Plan Sees Significant 17% Price Drop to $79/month" in Q1 2025; Zoom has been tracked since 2023-11-15.