Pandadoc Enhances Enterprise Plan with KBA, ID Check, and SMS Verification, While Smart Content Becomes Annual Plan Only
What happened
Between the Oct 1, 2024 and Jan 1, 2025 captures of Pandadoc's pricing page, Pulse recorded 5 changes: Knowledge-Based Authentication (KBA) + ID Check added as included feature for Enterprise plan; Passcode Verification added as included feature for Enterprise plan; Smart content availability changed from 'optional' to 'annual plan only' for Enterprise plan; Workflow automation marked as optional feature (asterisk added) in Enterprise plan; SMS Verification added as included feature for Business and Enterprise plans. Pulse files it as a product change (feature added, feature change). Pulse's latest capture (Nov 9, 2026) lists Starter at $19 and Business at $49.
Pandadoc's previous recorded change was "Pandadoc Renames Essentials Plan to Starter, Signaling a Shift in Pricing Strategy" (Q3 2024). Pandadoc has been tracked since 2023-11-14.
In the same window Proposify and Adobe also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- AddedEnterpriseFeature
BeforeNot listed
AfterKnowledge-Based Authentication (KBA) + ID Check
- AddedEnterpriseFeatureNot listedPasscode Verification
- RewordedEnterpriseFeatureoptionalannual plan only
- Feature changeEnterpriseFeature
Workflow automation marked as optional feature (asterisk added) in Enterprise plan
- AddedBusiness, EnterpriseFeatureNot listedSMS Verification
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Enterprise | Feature | Not listed | Knowledge-Based Authentication (KBA) + ID Check | Added |
| Enterprise | Feature | Not listed | Passcode Verification | Added |
| Enterprise | Feature | optional | annual plan only | Reworded |
| Enterprise | Feature | Workflow automation marked as optional feature (asterisk added) in Enterprise plan | Feature change | |
| Business, Enterprise | Feature | Not listed | SMS Verification | Added |
Values as written on Pandadoc's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Pandadoc's pricing page (pandadoc.com) from Oct 1, 2024 and Jan 1, 2025; the change is marked in the lower part of the page, where SMS Verification now appears.
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The two full-page captures with this change marked up are free with an account.
Pandadoc, the last 90 days
Full history- Sep 21, 2026PackagingPandaDoc: Dedicated Customer Success Manager support removed
- Apr 3, 2026PackagingPandadoc Removes HIPAA Compliance Option From Business Plan
- Jan 12, 2026PackagingPandadoc Introduces Free Plan with Unlimited Seats and 60 Docs Annually at No Cost
- Q4 2024Feature addedPandadoc Enhances Enterprise Plan with KBA, ID Check, and SMS Verification, While Smart Content Becomes Annual Plan Only This change
- Q3 2024PackagingPandadoc Renames Essentials Plan to Starter, Signaling a Shift in Pricing Strategy
Across Business Operations in the same window
All Business Operations changes- ProposifyJan 12Proposify Reduces Basic Plan Pricing by 34% to $19/user/mo While Expanding E-signatures Feature to Include Payments
- AdobeJan 10Adobe Creativecloud Introduces Firefly Pro Plan at $29.99/mo with Early Access Pricing, Amidst Multiple Price Increases for Other Plans
- ProposifyJan 12Proposify Unveils New Three-Tier Pricing Model with Basic Plan Starting at $35/Seat Monthly and Up to 2 Months Free for Annual Billing
- ProposifyJan 12Proposify Increases Annual Billing Discount to Up to 4 Months Free
- ProposifyJan 12Proposify Transforms Business Plan Pricing to Flat Annual Rate of $3,900 for 5 Users, Streamlining Costs for Teams
Questions about this change
Did Pandadoc raise prices in January 2025?
No list-price increase was recorded between Oct 1, 2024 and Jan 1, 2025. The change Pulse detected was a product change: feature added, feature change.
What changed on Pandadoc's pricing page between Oct 1, 2024 and Jan 1, 2025?
Enterprise feature added: Knowledge-Based Authentication (KBA) + ID Check; Enterprise feature added: Passcode Verification; Enterprise feature: optional → annual plan only, reworded; Workflow automation marked as optional feature (asterisk added) in Enterprise plan; Business, Enterprise feature added: SMS Verification. Pulse compared the captures it took on Oct 1, 2024 and Jan 1, 2025; the before/after table above lists each item as written on the page.
How often does Pandadoc change its pricing?
Pulse recorded 1 other pricing-page change for Pandadoc in the 90 days before this one; the previous change was "Pandadoc Renames Essentials Plan to Starter, Signaling a Shift in Pricing Strategy" in Q3 2024; Pandadoc has been tracked since 2023-11-14.