PandaDoc: Dedicated Customer Success Manager support removed
What happened
Between the Sep 14, 2026 and Sep 21, 2026 captures of Pandadoc's pricing page, Pulse recorded one change: Dedicated Customer Success Manager row removed from feature comparison table (previously available on Business/Enterprise, conditions apply). In detail: Dedicated Customer Success Manager removed from the feature comparison table (was available on Business/Enterprise, conditions apply). Pulse files it as a product change (feature removed) with a downward direction. Pulse's latest capture (Sep 28, 2026) lists Starter at $19 and Business at $49.
It lands 171 days after Pandadoc's previous change, "Pandadoc Removes HIPAA Compliance Option From Business Plan" (Apr 3, 2026). Before that Pulse recorded "Pandadoc Introduces Free Plan with Unlimited Seats and 60 Docs Annually at No Cost" (Jan 12, 2026), "Pandadoc Enhances Enterprise Plan with KBA, ID Check, and SMS Verification, While Smart Content Becomes Annual Plan Only" (Q4 2024) and "Pandadoc Renames Essentials Plan to Starter, Signaling a Shift in Pricing Strategy" (Q3 2024). Pandadoc has been tracked since 2023-11-14.
In the same window Pipedrive, Proposify, Docusign and Adobe also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Business, Enterprise · FeatureRemoved
BeforeDedicated Customer Success Manager
AfterNot listed
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Business, Enterprise | Feature | Dedicated Customer Success Manager | Not listed | Removed |
Values as written on Pandadoc's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Pandadoc's pricing page (pandadoc.com) from Sep 14, 2026 and Sep 21, 2026; the change is marked in the lower part of the page, where the Dedicated Customer Success Manager no longer appears.
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Pandadoc, pricing history
Full history- Sep 28, 2026improvedPandadoc adds AI search, extraction, Assistant, doc digest to plan matrix
- Sep 21, 2026packagingPandaDoc: Dedicated Customer Success Manager support removed · this change
- Apr 3, 2026packagingPandadoc Removes HIPAA Compliance Option From Business Plan
- Jan 12, 2026packagingPandadoc Introduces Free Plan with Unlimited Seats and 60 Docs Annually at No Cost
- Q4 2024improvedPandadoc Enhances Enterprise Plan with KBA, ID Check, and SMS Verification, While Smart Content Becomes Annual Plan Only
- Q3 2024packagingPandadoc Renames Essentials Plan to Starter, Signaling a Shift in Pricing Strategy
- Q2 2024improvedPandadoc Enhances Business Plan with New Rooms Feature While Reducing Essentials Plan Support Availability
- Dec 2023packagingPandadoc Removes Designated Customer Success Manager, Renames Advanced Quotes to PandaDoc CPQ in Pricing Update
Across Business Operations in the same window
All Business Operations changes- PipedriveAug 5Pipedrive: Projects add-on price increase ($6.67→$16)
- ProposifyJul 13Proposify: Basic and Team plans get unlimited templates (caps removed)
- DocusignJul 6Docusign hikes core plan prices up to 20%, slashes annual savings to 33%
- AdobeJul 3Adobe Creativecloud CC: added Firefly Pro Plus + Acrobat Express, cut Stock AI Studio price + 2 more
Questions about this change
Did Pandadoc raise prices in September 2026?
No list-price increase was recorded between Sep 14, 2026 and Sep 21, 2026. The change Pulse detected was a product change: feature removed.
What changed on Pandadoc's pricing page between Sep 14, 2026 and Sep 21, 2026?
Business, Enterprise feature: Dedicated Customer Success Manager → Not listed, removed. Pulse compared the captures it took on Sep 14, 2026 and Sep 21, 2026; the before/after table above lists each item as written on the page.
How often does Pandadoc change its pricing?
Pulse recorded 0 other pricing-page changes for Pandadoc in the 90 days before this one; the previous change was "Pandadoc Removes HIPAA Compliance Option From Business Plan" on Apr 3, 2026; Pandadoc has been tracked since 2023-11-14.