Canopy Introduces Collection Cases Add-on at $100, Enhancing Collections Management Capabilities
What happened
Between the Jul 4, 2025 and Oct 5, 2025 captures of Canopy's pricing page, Pulse recorded 2 changes: KBA eSignature verification add-on introduced at $1.25 per KBA credit; Collection Cases add-on introduced at $100 per collections case. Pulse files it as a packaging change (new add-on) with an upward direction. Pulse's latest capture (Sep 28, 2026) lists Standard at $74, Plus at $109, Premium at $149, Knowledge-Based Authentication (KBA) at $1.25 per KBA credit and Smart Intake at $11 per client credit.
Canopy's previous recorded change was "Canopy Introduces Capacity Planning Report PRO and Staff Utilization Report PRO in Workflow Module" (Q1 2025). Before that Pulse recorded "Canopy Unveils Client Engagement Platform at $150/mo for Unlimited Users, Boosting Client Capacity to 2,500" (Q3 2024), "Canopy Simplifies Collection Cases Add-on Pricing Description" (Q1 2024) and "Canopy Reduces Free Client Limit from 500 to 250 Contacts, Renames Base Platform to Client Engagement" (Dec 2023). Canopy has been tracked since 2023-11-14.
In the same window HubSpot, Copper and Zoho also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Add-onAdded
BeforeNot listed
AfterKBA eSignature verification add-on
- — · Add-onAdded
BeforeNo Collection Cases add-on
AfterCollection Cases add-on
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Add-on | Not listed | KBA eSignature verification add-on | Added |
| — | Add-on | No Collection Cases add-on | Collection Cases add-on | Added |
Values as written on Canopy's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Canopy's pricing page (getcanopy.com) from Jul 4, 2025 and Oct 5, 2025; the change is marked on the page, where KBA eSignature verification add-on now appears.
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The two full-page captures with this change marked up are free with an account.
Canopy, pricing history
Full history- Apr 27, 2026improvedCanopy launches AI Document Renaming, streamlines plan offerings
- Apr 22, 2026packagingCanopy ditches modular billing for all-in-one tiers starting at $74/user/yr
- Jan 10, 2026packagingCanopy Introduces Client Credit-Based Pricing for Engagements and Smart Intake Add-Ons, Simplifies Tax Resolution Pricing to Annual Billing Only
- Q3 2025packagingCanopy Introduces Collection Cases Add-on at $100, Enhancing Collections Management Capabilities · this change
- Q1 2025packagingCanopy Introduces Capacity Planning Report PRO and Staff Utilization Report PRO in Workflow Module
- Q3 2024decreaseCanopy Unveils Client Engagement Platform at $150/mo for Unlimited Users, Boosting Client Capacity to 2,500
- Q1 2024packagingCanopy Simplifies Collection Cases Add-on Pricing Description
- Dec 2023packagingCanopy Reduces Free Client Limit from 500 to 250 Contacts, Renames Base Platform to Client Engagement
Across Business Operations in the same window
All Business Operations changes- HubSpotJan 11HubSpot Suite Starter Reduces Starter Customer Platform Price by 40% to $9/mo, Enhancing Accessibility for New Customers
- CopperJan 11Copper Sales Opportunities Feature Removed from Basic Plan, Now Requires Professional or Higher
- ZohoJan 11Zoho Sprints Premier Plan Enhances Features with New Layout Rules Addition
Questions about this change
Did Canopy raise prices in October 2025?
No list-price increase was recorded between Jul 4, 2025 and Oct 5, 2025. The change Pulse detected was a packaging change: new add-on.
What changed on Canopy's pricing page between Jul 4, 2025 and Oct 5, 2025?
Add-on: Not listed → KBA eSignature verification add-on, added; add-on: No Collection Cases add-on → Collection Cases add-on, added. Pulse compared the captures it took on Jul 4, 2025 and Oct 5, 2025; the before/after table above lists each item as written on the page.
How often does Canopy change its pricing?
Pulse recorded 0 other pricing-page changes for Canopy in the 90 days before this one; the previous change was "Canopy Introduces Capacity Planning Report PRO and Staff Utilization Report PRO in Workflow Module" in Q1 2025; Canopy has been tracked since 2023-11-14.