Canopy Simplifies Collection Cases Add-on Pricing Description
What happened
Between the Jan 1, 2024 and Apr 1, 2024 captures of Canopy's pricing page, Pulse recorded one change: Collection Cases add-on pricing description simplified from '$100 per collections case, per year' to '$100 per collections case' (removed 'per year' qualifier). Pulse files it as a packaging change (add-on change) with a neutral direction. Pulse's latest capture (Sep 28, 2026) lists Standard at $74, Plus at $109, Premium at $149, Knowledge-Based Authentication (KBA) at $1.25 per KBA credit and Smart Intake at $11 per client credit.
Canopy's previous recorded change was "Canopy Reduces Free Client Limit from 500 to 250 Contacts, Renames Base Platform to Client Engagement" (Dec 2023). Canopy has been tracked since 2023-11-14.
In the same window HubSpot, Copper and Zoho also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Add-onReworded
Before$100 per collections case, per year
After$100 per collections case
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Add-on | $100 per collections case, per year | $100 per collections case | Reworded |
Values as written on Canopy's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Canopy's pricing page (getcanopy.com) from Jan 1, 2024 and Apr 1, 2024; the change is marked on the page, where "$100 per collections case, per year" becomes "$100 per collections case".
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The two full-page captures with this change marked up are free with an account.
Canopy, the last 90 days
Full history- Q3 2025packagingCanopy Introduces Collection Cases Add-on at $100, Enhancing Collections Management Capabilities
- Q1 2025packagingCanopy Introduces Capacity Planning Report PRO and Staff Utilization Report PRO in Workflow Module
- Q3 2024decreaseCanopy Unveils Client Engagement Platform at $150/mo for Unlimited Users, Boosting Client Capacity to 2,500
- Q1 2024packagingCanopy Simplifies Collection Cases Add-on Pricing Description · this change
- Dec 2023packagingCanopy Reduces Free Client Limit from 500 to 250 Contacts, Renames Base Platform to Client Engagement
Across Business Operations in the same window
All Business Operations changes- HubSpotJan 11HubSpot Suite Starter Reduces Starter Customer Platform Price by 40% to $9/mo, Enhancing Accessibility for New Customers
- CopperJan 11Copper Sales Opportunities Feature Removed from Basic Plan, Now Requires Professional or Higher
- ZohoJan 11Zoho Sprints Premier Plan Enhances Features with New Layout Rules Addition
Questions about this change
Did Canopy raise prices in April 2024?
No list-price increase was recorded between Jan 1, 2024 and Apr 1, 2024. The change Pulse detected was a packaging change: add-on change.
What changed on Canopy's pricing page between Jan 1, 2024 and Apr 1, 2024?
Add-on: $100 per collections case, per year → $100 per collections case, reworded. Pulse compared the captures it took on Jan 1, 2024 and Apr 1, 2024; the before/after table above lists each item as written on the page.
How often does Canopy change its pricing?
Pulse recorded 1 other pricing-page change for Canopy in the 90 days before this one; the previous change was "Canopy Reduces Free Client Limit from 500 to 250 Contacts, Renames Base Platform to Client Engagement" in Dec 2023; Canopy has been tracked since 2023-11-14.