Canopy Reduces Free Client Limit from 500 to 250 Contacts, Renames Base Platform to Client Engagement
What happened
Between the Nov 14, 2023 and Jan 1, 2024 captures of Canopy's pricing page, Pulse recorded 2 changes: Base platform renamed from 'Client Management' to 'Client Engagement'; Free client limit decreased from 500 to 250 contacts. Pulse files it as a packaging change (plan renamed, limit decrease) with a downward direction. Pulse's latest capture (Sep 28, 2026) lists Standard at $74, Plus at $109, Premium at $149, Knowledge-Based Authentication (KBA) at $1.25 per KBA credit and Smart Intake at $11 per client credit.
This is the first pricing-page change Pulse has recorded for Canopy. Canopy has been tracked since 2023-11-14.
In the same window HubSpot, Copper and Zoho also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · PlanRewordedClient ManagementClient Engagement
- — · Limit−50%500250 contacts
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Plan | Client Management | Client Engagement | Reworded |
| — | Limit | 500 | 250 contacts | −50% |
Values as written on Canopy's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Canopy's pricing page (getcanopy.com) from Nov 14, 2023 and Jan 1, 2024; the change is marked on the page, where "Client Management" becomes "Client Engagement".
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
Canopy, pricing history
Full history- Q1 2025packagingCanopy Introduces Capacity Planning Report PRO and Staff Utilization Report PRO in Workflow Module
- Q3 2024decreaseCanopy Unveils Client Engagement Platform at $150/mo for Unlimited Users, Boosting Client Capacity to 2,500
- Q1 2024packagingCanopy Simplifies Collection Cases Add-on Pricing Description
- Dec 2023packagingCanopy Reduces Free Client Limit from 500 to 250 Contacts, Renames Base Platform to Client Engagement · this change
Across Business Operations in the same window
All Business Operations changes- HubSpotJan 11HubSpot Suite Starter Reduces Starter Customer Platform Price by 40% to $9/mo, Enhancing Accessibility for New Customers
- CopperJan 11Copper Sales Opportunities Feature Removed from Basic Plan, Now Requires Professional or Higher
- ZohoJan 11Zoho Sprints Premier Plan Enhances Features with New Layout Rules Addition
Questions about this change
Did Canopy raise prices in January 2024?
No list-price increase was recorded between Nov 14, 2023 and Jan 1, 2024. The change Pulse detected was a packaging change: plan renamed, limit decrease.
What changed on Canopy's pricing page between Nov 14, 2023 and Jan 1, 2024?
Plan: Client Management → Client Engagement, reworded; limit: 500 → 250 contacts (−50%). Pulse compared the captures it took on Nov 14, 2023 and Jan 1, 2024; the before/after table above lists each item as written on the page.
How often does Canopy change its pricing?
Pulse recorded 0 other pricing-page changes for Canopy in the 90 days before this one; Canopy has been tracked since 2023-11-14.