CommPeak: TextPeak feature list refreshed (API Streams removed, Webchat + Inbox Insights added)
What happened
Between the Aug 10, 2026 and Aug 17, 2026 captures of CommPeak's pricing page, Pulse recorded one change: TextPeak More features list updated — removed API Streams; added Webchat and Inbox Performance Insights. In detail: TextPeak 'More features' list updated: 'API Streams' removed; 'Webchat' and 'Inbox Performance Insights' added. Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Oct 19, 2026) lists Cloud PBX Small at $75, Cloud PBX Medium at $119, Cloud PBX Large at $199, Cloud PBX Extra-Large at $349 and Cloud PBX XX-Large at $499.
It lands 77 days after CommPeak's previous change, "CommPeak scrubs plan details and pricing transparency section" (Jun 1, 2026). Before that Pulse recorded "CommPeak reveals per-tier minutes and SLA details in pricing update" (May 25, 2026). CommPeak has been tracked since 2026-02-26.
In the same window Microsoft, Ringcentral, Google, Twilio and Zoom also changed their Workforce Management pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- TextPeak · FeatureRemoved'API Streams'No 'API Streams'
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| TextPeak | Feature | 'API Streams' | No 'API Streams' | Removed |
Values as written on CommPeak's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of CommPeak's pricing page (commpeak.com) from Aug 10, 2026 and Aug 17, 2026; the change is marked around the middle of the page, where the 'API Streams' no longer appears.
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The two full-page captures with this change marked up are free with an account.
CommPeak, the last 90 days
Full history- Oct 19, 2026packagingCommPeak adds $2/day AI voice agent tier, splits dialer pricing
- Aug 17, 2026improvedCommPeak: TextPeak feature list refreshed (API Streams removed, Webchat + Inbox Insights added) · this change
- Jun 1, 2026packagingCommPeak scrubs plan details and pricing transparency section
- May 25, 2026improvedCommPeak reveals per-tier minutes and SLA details in pricing update
Across Workforce Management in the same window
All Workforce Management changes- MicrosoftAug 10Microsoft Copilot 365 Copilot: 1-month free trial added to Business plans
- RingcentralJul 6RingCentral pulls 12-month-free promo for switchers under 400 employees
- GoogleJul 6Google Vertexai delays Agent Gateway billing to July 13, extends free window
- TwilioJul 4Twilio: Video/Conversation Intelligence pricing overhaul + 4 new products
- ZoomJun 23Zoom Phone adds Custom Avatars AI add-on at $22/month to Workplace
Questions about this change
Did CommPeak raise prices in August 2026?
No list-price increase was recorded between Aug 10, 2026 and Aug 17, 2026. The change Pulse detected was a product change: feature change.
What changed on CommPeak's pricing page between Aug 10, 2026 and Aug 17, 2026?
TextPeak feature: 'API Streams' → No 'API Streams', removed. Pulse compared the captures it took on Aug 10, 2026 and Aug 17, 2026; the before/after table above lists each item as written on the page.
How often does CommPeak change its pricing?
Pulse recorded 2 other pricing-page changes for CommPeak in the 90 days before this one; the previous change was "CommPeak scrubs plan details and pricing transparency section" on Jun 1, 2026; CommPeak has been tracked since 2026-02-26.