CommPeak adds $2/day AI voice agent tier, splits dialer pricing
What happened
Between the Oct 12, 2026 and Oct 19, 2026 captures of CommPeak's pricing page, Pulse recorded one change: CommPeak Dialer pricing split into Human agent ($5.50/day per active seat, was 'from $5.50') and a new AI voice agent tier at $2.00/day per active seat. Pulse files it as a packaging change (package change) with a neutral direction. The current page lists Cloud PBX Small at $75, Cloud PBX Medium at $119, Cloud PBX Large at $199, Cloud PBX Extra-Large at $349 and Cloud PBX XX-Large at $499.
It lands 63 days after CommPeak's previous change, "CommPeak: TextPeak feature list refreshed (API Streams removed, Webchat + Inbox Insights added)" (Aug 17, 2026). CommPeak has been tracked since 2026-02-26.
In the same window Microsoft, Google, Zoom and Twilio also changed their Workforce Management pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- CommPeak Dialer · PackagingPackage change
CommPeak Dialer pricing split into Human agent ($5.50/day per active seat, was 'from $5.50') and a new AI voice agent tier at $2.00/day per active seat.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| CommPeak Dialer | Packaging | — | $2.00/day per active seat | Package change |
Values as written on CommPeak's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of CommPeak's pricing page (commpeak.com) from Oct 12, 2026 and Oct 19, 2026; the change is marked near the top of the page.
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CommPeak, the last 90 days
Full history- Oct 19, 2026packagingCommPeak adds $2/day AI voice agent tier, splits dialer pricing · this change
- Aug 17, 2026improvedCommPeak: TextPeak feature list refreshed (API Streams removed, Webchat + Inbox Insights added)
Across Workforce Management in the same window
All Workforce Management changes- MicrosoftOct 19Microsoft Speech hides specific LLM models from Voice Live tier headers
- GoogleOct 12Google Workspace swaps Gems for AI skills, rewords Gemini on Starter plan
- ZoomSep 28Zoom Events adds $49/month SIP/H.323 room connector for hybrid events
- TwilioSep 7Twilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
Questions about this change
Did CommPeak raise prices in October 2026?
No list-price increase was recorded between Oct 12, 2026 and Oct 19, 2026. The change Pulse detected was a packaging change: package change.
What changed on CommPeak's pricing page between Oct 12, 2026 and Oct 19, 2026?
CommPeak Dialer pricing split into Human agent ($5.50/day per active seat, was 'from $5.50') and a new AI voice agent tier at $2.00/day per active seat. Pulse compared the captures it took on Oct 12, 2026 and Oct 19, 2026; the before/after table above lists each item as written on the page.
How often does CommPeak change its pricing?
Pulse recorded 1 other pricing-page change for CommPeak in the 90 days before this one; the previous change was "CommPeak: TextPeak feature list refreshed (API Streams removed, Webchat + Inbox Insights added)" on Aug 17, 2026; CommPeak has been tracked since 2026-02-26.