CommPeak reveals per-tier minutes and SLA details in pricing update
What happened
Between the May 18, 2026 and May 25, 2026 captures of CommPeak's pricing page, Pulse recorded 2 changes: Cloud PBX tier cards now show per-tier outbound minutes (500–Unlimited), support level (Email to Dedicated CSM), and uptime SLA (99.9%–99.99%+SLA) — details not previously shown on the pricing page; New 'What you're paying for' section added: explicit breakdown of what's always included vs. billed separately, plus how pricing scales with usage — replacing old asterisk-based fine print. Pulse files it as a product change (feature added) with an upward direction. Pulse's latest capture (Oct 19, 2026) lists Cloud PBX Small at $75, Cloud PBX Medium at $119, Cloud PBX Large at $199, Cloud PBX Extra-Large at $349 and Cloud PBX XX-Large at $499.
This is the first pricing-page change Pulse has recorded for CommPeak. CommPeak has been tracked since 2026-02-26.
In the same window Google, Ringcentral, Twilio, Microsoft and Zoom also changed their Workforce Management pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Cloud PBX · FeatureFeature added
Cloud PBX tier cards now show per-tier outbound minutes (500–Unlimited), support level (Email to Dedicated CSM), and uptime SLA (99.9%–99.99%+SLA) — details not previously shown on the pricing page.
- — · FeatureAdded
BeforeNot listed
After'What you're paying for' section
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Cloud PBX | Feature | Cloud PBX tier cards now show per-tier outbound minutes (500–Unlimited), support level (Email to Dedicated CSM), and uptime SLA (99.9%–99.99%+SLA) — details not previously shown on the pricing page. | Feature added | |
| — | Feature | Not listed | 'What you're paying for' section | Added |
Values as written on CommPeak's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of CommPeak's pricing page (commpeak.com) from May 18, 2026 and May 25, 2026; the change is marked around the middle of the page, where 'What you're paying for' section now appears.
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The two full-page captures with this change marked up are free with an account.
CommPeak, pricing history
Full history- Oct 19, 2026packagingCommPeak adds $2/day AI voice agent tier, splits dialer pricing
- Aug 17, 2026improvedCommPeak: TextPeak feature list refreshed (API Streams removed, Webchat + Inbox Insights added)
- Jun 1, 2026packagingCommPeak scrubs plan details and pricing transparency section
- May 25, 2026improvedCommPeak reveals per-tier minutes and SLA details in pricing update · this change
Across Workforce Management in the same window
All Workforce Management changes- GoogleMay 26Google Cloud renames Vertex AI Search to Agent Search for commerce
- RingcentralMay 25Ringcentral promotes 33% annual savings on RingEX pricing page
- TwilioMay 11Twilio launches AI Conversations suite with five new pricing tiers
- MicrosoftMay 5Microsoft Dynamics365 swaps Record updates for prebuilt Sales Close Agent
- ZoomApr 23Zoom Scheduler rewrites plan taglines to highlight bundled features
Questions about this change
Did CommPeak raise prices in May 2026?
No list-price increase was recorded between May 18, 2026 and May 25, 2026. The change Pulse detected was a product change: feature added.
What changed on CommPeak's pricing page between May 18, 2026 and May 25, 2026?
Cloud PBX tier cards now show per-tier outbound minutes (500–Unlimited), support level (Email to Dedicated CSM), and uptime SLA (99.9%–99.99%+SLA) — details not previously shown on the pricing page; feature: Not listed → 'What you're paying for' section, added. Pulse compared the captures it took on May 18, 2026 and May 25, 2026; the before/after table above lists each item as written on the page.
How often does CommPeak change its pricing?
Pulse recorded 0 other pricing-page changes for CommPeak in the 90 days before this one; CommPeak has been tracked since 2026-02-26.