TOPdesk adds six AI features while cutting Survey and Premium support
What happened
Between the Mar 30, 2026 and Apr 6, 2026 captures of TOPdesk's pricing page, Pulse recorded 2 changes: AI Incident Categorization, AI Knowledge Item Generation, and AI Search added to Engaged plan; Benchmark reporting, AI Incident Summarization, and AI Writing Assistant added to Excellent plan; Survey Module removed from Engaged plan; Premium support removed from Excellent plan feature lists. Pulse files it as a product change (feature added, feature removed) with an upward direction. Pulse's latest capture (Sep 28, 2026) lists Essential at GBP 51, Engaged at $91 and Excellent at GBP 101.
This is the first pricing-page change Pulse has recorded for TOPdesk. TOPdesk has been tracked since 2026-03-19.
In the same window Freshservice and Atlassian also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Engaged, Excellent · FeatureFeature added
AI Incident Categorization, AI Knowledge Item Generation, and AI Search added to Engaged plan; Benchmark reporting, AI Incident Summarization, and AI Writing Assistant added to Excellent plan.
- Engaged, Excellent · FeatureRemovedSurvey ModuleNo Survey Module
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Engaged, Excellent | Feature | AI Incident Categorization, AI Knowledge Item Generation, and AI Search added to Engaged plan; Benchmark reporting, AI Incident Summarization, and AI Writing Assistant added to Excellent plan. | Feature added | |
| Engaged, Excellent | Feature | Survey Module | No Survey Module | Removed |
Values as written on TOPdesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of TOPdesk's pricing page (www.topdesk.com) from Mar 30, 2026 and Apr 6, 2026; the change is marked near the top of the page, where the Survey Module no longer appears.
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The two full-page captures with this change marked up are free with an account.
TOPdesk, pricing history
Full history- Sep 28, 2026improvedTOPdesk adds AI Triage to Excellent plan, spells out AI features
- Jul 4, 2026improvedTOPdesk adds AI incident categorization, search, and writing tools across plans
- Apr 9, 2026improvedTOPdesk adds six AI features while cutting Survey and Premium support · this change
Across Business Operations in the same window
All Business Operations changes- FreshserviceApr 6Freshservice launches Asset Units as new ITAM licensing metric
- AtlassianJan 11Atlassian Opsgenie Confirms Opsgenie Discontinuation for New Customers, Introduces API Rate Limits for Standard and Enterprise Plans
- AtlassianJan 11Atlassian Opsgenie Removes Chat Support from Essentials, Standard, and Enterprise Plans
- AtlassianJan 11Atlassian Jira Democratizes AI Features by Moving Rovo Search, Chat, and Agents from Premium to Standard Tier
- AtlassianJan 11Atlassian Jira Implements Price Increases for Standard and Premium Plans Amid Major Feature Overhaul and User Limit Expansions
Questions about this change
Did TOPdesk raise prices in April 2026?
No list-price increase was recorded between Mar 30, 2026 and Apr 6, 2026. The change Pulse detected was a product change: feature added, feature removed.
What changed on TOPdesk's pricing page between Mar 30, 2026 and Apr 6, 2026?
AI Incident Categorization, AI Knowledge Item Generation, and AI Search added to Engaged plan; Benchmark reporting, AI Incident Summarization, and AI Writing Assistant added to Excellent plan; Engaged, Excellent feature: Survey Module → No Survey Module, removed. Pulse compared the captures it took on Mar 30, 2026 and Apr 6, 2026; the before/after table above lists each item as written on the page.
How often does TOPdesk change its pricing?
Pulse recorded 0 other pricing-page changes for TOPdesk in the 90 days before this one; TOPdesk has been tracked since 2026-03-19.