TOPdesk adds AI Triage to Excellent plan, spells out AI features
What happened
Between the Sep 21, 2026 and Sep 28, 2026 captures of TOPdesk's pricing page, Pulse recorded one change: Excellent plan gained a new AI Triage feature; Engaged and Excellent plan cards now itemize specific AI capabilities instead of generic 'AI capabilities' labels. Pulse files it as a product change (feature added) with an upward direction. The current page lists Essential at GBP 51, Engaged at $91 and Excellent at GBP 101.
It lands 86 days after TOPdesk's previous change, "TOPdesk adds AI incident categorization, search, and writing tools across plans" (Jul 4, 2026). TOPdesk has been tracked since 2026-03-19.
In the same window Atlassian also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Excellent, Engaged · FeatureAddedNo AI Triage featureAI Triage feature
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Excellent, Engaged | Feature | No AI Triage feature | AI Triage feature | Added |
Values as written on TOPdesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of TOPdesk's pricing page (www.topdesk.com) from Sep 21, 2026 and Sep 28, 2026; the change is marked near the top of the page, where AI Triage feature now appears.
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The two full-page captures with this change marked up are free with an account.
TOPdesk, the last 90 days
Full history- Sep 28, 2026improvedTOPdesk adds AI Triage to Excellent plan, spells out AI features · this change
- Jul 4, 2026improvedTOPdesk adds AI incident categorization, search, and writing tools across plans
Across Business Operations in the same window
All Business Operations changes- AtlassianSep 7Atlassian Jira revamps automation quotas: renames rule runs, tightens caps
- AtlassianSep 7Atlassian Confluence caps Enterprise automation, lifts Free limit 5x
- AtlassianSep 2Atlassian Jira overhauls automation limits, renames rule runs to steps
- AtlassianAug 17Atlassian Jira adds AI hub with Agents, Rovo Studio; renames Issue to work item
- AtlassianJul 3Confluence: User limit per site raised to 250,000 (from 150,000)
Questions about this change
Did TOPdesk raise prices in September 2026?
No list-price increase was recorded between Sep 21, 2026 and Sep 28, 2026. The change Pulse detected was a product change: feature added.
What changed on TOPdesk's pricing page between Sep 21, 2026 and Sep 28, 2026?
Excellent, Engaged feature: No AI Triage feature → AI Triage feature, added. Pulse compared the captures it took on Sep 21, 2026 and Sep 28, 2026; the before/after table above lists each item as written on the page.
How often does TOPdesk change its pricing?
Pulse recorded 1 other pricing-page change for TOPdesk in the 90 days before this one; the previous change was "TOPdesk adds AI incident categorization, search, and writing tools across plans" on Jul 4, 2026; TOPdesk has been tracked since 2026-03-19.