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Product change·Mar 30 → Jun 29, 2026·Q2 2026·Business Operations

TOPdesk adds AI incident categorization, search, and writing tools across plans

TOPdeskProductFeature added

What changed

Feature added

Added AI Incident Categorization, AI Knowledge Item Generation and AI Search to Engaged plan; added AI Incident Summarization, AI Writing Assistant and Benchmark reporting to Excellent plan, confirmed in feature comparison table

Before and after

Mar 30, 2026 vs Jun 29, 2026
Pulse.
100%
What changed

Added AI Incident Categorization, AI Knowledge Item Generation and AI Search to Engaged plan; added AI Incident Summarization, AI Writing Assistant and Benchmark reporting to Excellent plan, confirmed in feature comparison table

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Week 15, 2026 · TOPdesk adds six AI features while cutting Survey and Premium supportTOPdesk adds AI Triage to Excellent plan, spells out AI features · Week 40, 2026

More from TOPdesk

Full history →
  1. Week 40, 2026·improved
    TOPdesk adds AI Triage to Excellent plan, spells out AI features
  2. Week 15, 2026·improved
    TOPdesk adds six AI features while cutting Survey and Premium support