TOPdesk adds AI incident categorization, search, and writing tools across plans
What happened
Between the Mar 30, 2026 and Jun 29, 2026 captures of TOPdesk's pricing page, Pulse recorded one change: Added AI Incident Categorization, AI Knowledge Item Generation and AI Search to Engaged plan; added AI Incident Summarization, AI Writing Assistant and Benchmark reporting to Excellent plan, confirmed in feature comparison table. Pulse files it as a product change (feature added) with an upward direction. Pulse's latest capture (Sep 28, 2026) lists Essential at GBP 51, Engaged at $91 and Excellent at GBP 101.
It lands 86 days after TOPdesk's previous change, "TOPdesk adds six AI features while cutting Survey and Premium support" (Apr 9, 2026). TOPdesk has been tracked since 2026-03-19.
In the same window Atlassian, Freshservice and ManageEngine also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Engaged, Excellent · FeatureAdded
BeforeNo AI Incident Categorization
AfterAI Incident Categorization
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Engaged, Excellent | Feature | No AI Incident Categorization | AI Incident Categorization | Added |
Values as written on TOPdesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of TOPdesk's pricing page (www.topdesk.com) from Mar 30, 2026 and Jun 29, 2026; the change is marked near the top of the page, where AI Incident Categorization now appears.
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The two full-page captures with this change marked up are free with an account.
TOPdesk, the last 90 days
Full history- Sep 28, 2026improvedTOPdesk adds AI Triage to Excellent plan, spells out AI features
- Jul 4, 2026improvedTOPdesk adds AI incident categorization, search, and writing tools across plans · this change
- Apr 9, 2026improvedTOPdesk adds six AI features while cutting Survey and Premium support
Across Business Operations in the same window
All Business Operations changesQuestions about this change
Did TOPdesk raise prices in June 2026?
No list-price increase was recorded between Mar 30, 2026 and Jun 29, 2026. The change Pulse detected was a product change: feature added.
What changed on TOPdesk's pricing page between Mar 30, 2026 and Jun 29, 2026?
Engaged, Excellent feature: No AI Incident Categorization → AI Incident Categorization, added. Pulse compared the captures it took on Mar 30, 2026 and Jun 29, 2026; the before/after table above lists each item as written on the page.
How often does TOPdesk change its pricing?
Pulse recorded 1 other pricing-page change for TOPdesk in the 90 days before this one; the previous change was "TOPdesk adds six AI features while cutting Survey and Premium support" on Apr 9, 2026; TOPdesk has been tracked since 2026-03-19.