Delft, Netherlands-based IT service management company founded in 1993. Private. Operates in ITSM and enterprise service management markets. Serves mid-size to large organizations with helpdesk, asset management, and self-service portal solutions.
Pricing Change History
3 changesExcellent plan gained a new AI Triage feature; Engaged and Excellent plan cards now itemize specific AI capabilities instead of generic 'AI capabilities' labels.
Added AI Incident Categorization, AI Knowledge Item Generation and AI Search to Engaged plan; added AI Incident Summarization, AI Writing Assistant and Benchmark reporting to Excellent plan, confirmed in feature comparison table
Quarterly roll-up · includes Apr 6 weekly
AI Incident Categorization, AI Knowledge Item Generation, and AI Search added to Engaged plan; Benchmark reporting, AI Incident Summarization, and AI Writing Assistant added to Excellent plan. Survey Module removed from Engaged plan; Premium support removed from Excellent plan feature lists.
Research TOPdesk's pricing with the Pulse Agent
Ask anything about TOPdesk's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Price |
|---|---|
| Essential | GBP 51 /agent/mo |
| Engaged | $91 /agent/mo |
| Excellent | GBP 101 /agent/mo |
Company Facts
How TOPdesk compares with its peers
| Company | Entry price | Last change |
|---|---|---|
S ServiceNow | Contact | — |
B BMC Software | $2,400 /mo, billed annually | — |
M ManageEngine | $666.25 /mo, billed annually | May 18, 2026 |
I Ivanti | Contact | — |
A Atlassian | $3.65 /user/mo | Oct 26, 2026 |
F Freshservice | $19 /agent/mo, billed annually | Jun 15, 2026 |
TOPdesk pricing FAQ
- How much does TOPdesk cost?
- TOPdesk pricing starts at GBP 51/agent/mo on Essential. TOPdesk lists 3 plans on its pricing page.
- Does TOPdesk have a free plan?
- No. TOPdesk does not list a free tier; paid plans start at GBP 51/agent/mo on Essential.
- What pricing model does TOPdesk use?
- TOPdesk uses subscription pricing across 3 plans.
- When did TOPdesk last change its pricing?
- Sep 28, 2026: TOPdesk adds AI Triage to Excellent plan, spells out AI features.
- How often has TOPdesk changed its pricing?
- Pulse has recorded 3 pricing changes for TOPdesk since it started tracking on Mar 19, 2026; the pricing page was last captured on Sep 28, 2026.
- Who are TOPdesk's pricing peers?
- Pulse compares TOPdesk with ServiceNow, BMC Software, ManageEngine, Ivanti, Atlassian and Freshservice.