Back/TOPdesk

TOPdesk

Delft, Netherlands-based IT service management company founded in 1993. Private. Operates in ITSM and enterprise service management markets. Serves mid-size to large organizations with helpdesk, asset management, and self-service portal solutions.

Entry price

GBP 51

Essential · /mo

Plans tracked

no add-ons

Pricing changes

Latest Wk 40 '26

Pricing model

Subscription

No free tier

Pricing Change History

3 changes

20263 changes

Sep 28, 2026

Improvement

Weekly

TOPdesk adds AI Triage to Excellent plan, spells out AI features

Excellent plan gained a new AI Triage feature; Engaged and Excellent plan cards now itemize specific AI capabilities instead of generic 'AI capabilities' labels.

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Jul 4, 2026

Improvement

Quarterly

TOPdesk adds AI incident categorization, search, and writing tools across plans

Added AI Incident Categorization, AI Knowledge Item Generation and AI Search to Engaged plan; added AI Incident Summarization, AI Writing Assistant and Benchmark reporting to Excellent plan, confirmed in feature comparison table

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Apr 9, 2026

Improvement

Weekly

TOPdesk adds six AI features while cutting Survey and Premium support

AI Incident Categorization, AI Knowledge Item Generation, and AI Search added to Engaged plan; Benchmark reporting, AI Incident Summarization, and AI Writing Assistant added to Excellent plan. Survey Module removed from Engaged plan; Premium support removed from Excellent plan feature lists.

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