Pandadoc Removes Designated Customer Success Manager, Renames Advanced Quotes to PandaDoc CPQ in Pricing Update
What happened
Between the Nov 14, 2023 and Jan 5, 2024 captures of Pandadoc's pricing page, Pulse recorded 2 changes: Designated Customer Success Manager removed from support options in comparison table; Advanced quotes feature renamed to PandaDoc CPQ in comparison table. Pulse files it as a product change (feature removed, feature change) with a downward direction. Pulse's latest capture (Sep 28, 2026) lists Starter at $19 and Business at $49.
This is the first pricing-page change Pulse has recorded for Pandadoc. Pandadoc has been tracked since 2023-11-14.
In the same window Proposify and Adobe also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureRemoved
BeforeDesignated Customer Success Manager
AfterNot listed
- — · FeatureRenamedAdvanced quotes featurePandaDoc CPQ
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | Designated Customer Success Manager | Not listed | Removed |
| — | Feature | Advanced quotes feature | PandaDoc CPQ | Renamed |
Values as written on Pandadoc's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Pandadoc's pricing page (pandadoc.com) from Nov 14, 2023 and Jan 5, 2024; the change is marked on the page, where the Designated Customer Success Manager no longer appears.
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Pandadoc, pricing history
Full history- Q4 2024improvedPandadoc Enhances Enterprise Plan with KBA, ID Check, and SMS Verification, While Smart Content Becomes Annual Plan Only
- Q3 2024packagingPandadoc Renames Essentials Plan to Starter, Signaling a Shift in Pricing Strategy
- Q2 2024improvedPandadoc Enhances Business Plan with New Rooms Feature While Reducing Essentials Plan Support Availability
- Dec 2023packagingPandadoc Removes Designated Customer Success Manager, Renames Advanced Quotes to PandaDoc CPQ in Pricing Update · this change
Across Business Operations in the same window
All Business Operations changes- ProposifyJan 12Proposify Reduces Basic Plan Pricing by 34% to $19/user/mo While Expanding E-signatures Feature to Include Payments
- AdobeJan 10Adobe Creativecloud Introduces Firefly Pro Plan at $29.99/mo with Early Access Pricing, Amidst Multiple Price Increases for Other Plans
- ProposifyJan 12Proposify Unveils New Three-Tier Pricing Model with Basic Plan Starting at $35/Seat Monthly and Up to 2 Months Free for Annual Billing
- ProposifyJan 12Proposify Increases Annual Billing Discount to Up to 4 Months Free
- ProposifyJan 12Proposify Transforms Business Plan Pricing to Flat Annual Rate of $3,900 for 5 Users, Streamlining Costs for Teams
Questions about this change
Did Pandadoc raise prices in January 2024?
No list-price increase was recorded between Nov 14, 2023 and Jan 5, 2024. The change Pulse detected was a product change: feature removed, feature change.
What changed on Pandadoc's pricing page between Nov 14, 2023 and Jan 5, 2024?
Feature: Designated Customer Success Manager → Not listed, removed; feature: Advanced quotes feature → PandaDoc CPQ, renamed. Pulse compared the captures it took on Nov 14, 2023 and Jan 5, 2024; the before/after table above lists each item as written on the page.
How often does Pandadoc change its pricing?
Pulse recorded 0 other pricing-page changes for Pandadoc in the 90 days before this one; Pandadoc has been tracked since 2023-11-14.