Pagerduty Enhances Enterprise Plan with Premium Status Pages Now Included, Boosting Incident Management Capabilities
What happened
Between the Jan 1, 2024 and Apr 1, 2024 captures of Pagerduty's pricing page, Pulse recorded 10 changes: Premium Slack Actions added to Enterprise plan; Incident Roles added to Enterprise plan; Digital Operations plan renamed to Enterprise; Trigger Incident Workflows on Custom Fields added to Enterprise plan; Incident Tasks added to Enterprise plan; Bi-directional Custom Field Sync with ServiceNow added to Enterprise plan; Incident Workflows: Conditionals, Loops, and Delays added to Enterprise plan; Incident Workflows: Advanced Actions added to Enterprise plan; Premium Status Pages bundled into Enterprise plan (moved from available add-on to included); Post Incident reviews (Jeli integration) added to Enterprise plan. Pulse files it as a packaging change (feature added, plan renamed, add-on change) with an upward direction. Pulse's latest capture (Oct 19, 2026) lists Professional at $21, Business at $41, Operations Cloud Essential at $1,000, Status Pages at $89 and PagerDuty Advance for Incident Management at $415.
This is the first pricing-page change Pulse has recorded for Pagerduty. Pagerduty has been tracked since 2024-10-01.
In the same window Atlassian and Grafana also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Enterprise · FeatureAddedNo Premium Slack ActionsPremium Slack Actions
- Enterprise · FeatureAddedNo Incident RolesIncident Roles
- Enterprise · PlanRenamedDigital Operations planEnterprise
- Enterprise · FeatureAdded
BeforeNot listed
AfterTrigger Incident Workflows on Custom Fields
- Enterprise · FeatureAddedNo Incident TasksIncident Tasks
- Enterprise · FeatureAdded
BeforeNot listed
AfterBi-directional Custom Field Sync with ServiceNow
- Enterprise · FeatureFeature added
Incident Workflows: Conditionals, Loops, and Delays added to Enterprise plan
- Enterprise · FeatureAddedNo Advanced ActionsAdvanced Actions
- Status Pages, Enterprise · Add-onChangedavailable add-onincluded
- Enterprise · FeatureFeature added
Post Incident reviews (Jeli integration) added to Enterprise plan
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Enterprise | Feature | No Premium Slack Actions | Premium Slack Actions | Added |
| Enterprise | Feature | No Incident Roles | Incident Roles | Added |
| Enterprise | Plan | Digital Operations plan | Enterprise | Renamed |
| Enterprise | Feature | Not listed | Trigger Incident Workflows on Custom Fields | Added |
| Enterprise | Feature | No Incident Tasks | Incident Tasks | Added |
| Enterprise | Feature | Not listed | Bi-directional Custom Field Sync with ServiceNow | Added |
| Enterprise | Feature | Incident Workflows: Conditionals, Loops, and Delays added to Enterprise plan | Feature added | |
| Enterprise | Feature | No Advanced Actions | Advanced Actions | Added |
| Status Pages, Enterprise | Add-on | available add-on | included | Changed |
| Enterprise | Feature | Post Incident reviews (Jeli integration) added to Enterprise plan | Feature added | |
Values as written on Pagerduty's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Pagerduty's pricing page (pagerduty.com) from Jan 1, 2024 and Apr 1, 2024; the change is marked on the page, where Premium Slack Actions now appears.
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The two full-page captures with this change marked up are free with an account.
Pagerduty, pricing history
Full history- Q4 2024packagingPagerduty Removes Runbook Automation Add-On from Business and Enterprise Plans, Impacting Automation Capabilities
- Q3 2024packagingPagerDuty Advance Rebranding and New Add-On Introduced for Professional, Business, and Enterprise Plans
- Q2 2024improvedPagerduty AIOps Add-on Price Soars 75% from $399 to $699/month Amid Changes to Notification Features
- Q1 2024packagingPagerduty Enhances Enterprise Plan with Premium Status Pages Now Included, Boosting Incident Management Capabilities · this change
Across Business Operations in the same window
All Business Operations changes- AtlassianJan 11Atlassian Opsgenie Confirms Opsgenie Discontinuation for New Customers, Introduces API Rate Limits for Standard and Enterprise Plans
- GrafanaJan 10Grafana Transforms Pro Plan to Pure Pay-As-You-Go Model Starting at $0, Renames All Plans
- AtlassianJan 11Atlassian Opsgenie Removes Chat Support from Essentials, Standard, and Enterprise Plans
- AtlassianJan 11Atlassian Jira Democratizes AI Features by Moving Rovo Search, Chat, and Agents from Premium to Standard Tier
- AtlassianJan 11Atlassian Jira Implements Price Increases for Standard and Premium Plans Amid Major Feature Overhaul and User Limit Expansions
Questions about this change
Did Pagerduty raise prices in April 2024?
No list-price increase was recorded between Jan 1, 2024 and Apr 1, 2024. The change Pulse detected was a packaging change: feature added, plan renamed, add-on change.
What changed on Pagerduty's pricing page between Jan 1, 2024 and Apr 1, 2024?
Enterprise feature: No Premium Slack Actions → Premium Slack Actions, added; Enterprise feature: No Incident Roles → Incident Roles, added; Enterprise plan: Digital Operations plan → Enterprise, renamed; Enterprise feature: Not listed → Trigger Incident Workflows on Custom Fields, added; Enterprise feature: No Incident Tasks → Incident Tasks, added; Enterprise feature: Not listed → Bi-directional Custom Field Sync with ServiceNow, added; Incident Workflows: Conditionals, Loops, and Delays added to Enterprise plan; Enterprise feature: No Advanced Actions → Advanced Actions, added; Status Pages, Enterprise add-on: available add-on → included, changed; Post Incident reviews (Jeli integration) added to Enterprise plan. Pulse compared the captures it took on Jan 1, 2024 and Apr 1, 2024; the before/after table above lists each item as written on the page.
How often does Pagerduty change its pricing?
Pulse recorded 0 other pricing-page changes for Pagerduty in the 90 days before this one; Pagerduty has been tracked since 2024-10-01.