GoTo (GoTo Connect): New CX Complete plan tier added
What happened
Between the Mar 30, 2026 and Jun 29, 2026 captures of GoTo's pricing page, Pulse recorded one change: Added new 'CX Complete' plan tier between Customer Experience (CX) and Contact Center, bundling advanced reporting/analytics, AI-driven call routing, built-in webinar capabilities, and a 24/7 virtual assistant. In detail: Added new 'CX Complete' plan tier between Customer Experience (CX) and Contact Center: 'our most complete package for growing businesses; a full phone system plus AI-powered CX tools, unified so your team delivers faster, smarter customer experiences'. Pulse files it as a packaging change (new plan) with an upward direction.
It lands 38 days after GoTo's previous change, "GoTo: CX Complete plan features a Shared Contact Limit of 1 Billion, introduced as part of the new CX Complete tier…" (May 26, 2026). GoTo has been tracked since 2026-02-28.
In the same window Microsoft, Google, AnyDesk, Zoom and Slack also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- CX Complete, Customer Experience (CX), Contact Center · PlanAdded
BeforeNot listed
After'CX Complete' plan tier between Customer Experience
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| CX Complete, Customer Experience (CX), Contact Center | Plan | Not listed | 'CX Complete' plan tier between Customer Experience | Added |
Values as written on GoTo's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of GoTo's pricing page (www.goto.com) from Mar 30, 2026 and Jun 29, 2026; the change is marked near the top of the page, where 'CX Complete' plan tier between Customer Experience now appears.
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GoTo, the last 90 days
Full history- Aug 31, 2026packagingGoTo Central starting price ($80/mo) removed from Base plan
- Jul 3, 2026packagingGoTo (GoTo Connect): New CX Complete plan tier added · this change
- May 26, 2026packagingGoTo: CX Complete plan features a Shared Contact Limit of 1 Billion, introduced as part of the new CX Complete tier…
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- MicrosoftJul 3Dynamics 365 Sales: 3 new AI agents added (Opportunity, Research, Close)
- GoogleJul 3Google Workspace: new Workspace Studio feature; AI Ultra Access dropped
- AnyDeskJul 2AnyDesk: 20% launch discount removed + Start Business Trial added
- ZoomJun 23Zoom Phone adds Custom Avatars AI add-on at $22/month to Workplace
- SlackApr 7Slack adds CRM features with Salesforce lead and deal tracking
Questions about this change
Did GoTo raise prices in June 2026?
No list-price increase was recorded between Mar 30, 2026 and Jun 29, 2026. The change Pulse detected was a packaging change: new plan.
What changed on GoTo's pricing page between Mar 30, 2026 and Jun 29, 2026?
CX Complete, Customer Experience (CX), Contact Center plan: Not listed → 'CX Complete' plan tier between Customer Experience, added. Pulse compared the captures it took on Mar 30, 2026 and Jun 29, 2026; the before/after table above lists each item as written on the page.
How often does GoTo change its pricing?
Pulse recorded 1 other pricing-page change for GoTo in the 90 days before this one; the previous change was "GoTo: CX Complete plan features a Shared Contact Limit of 1 Billion, introduced as part of the new CX Complete tier…" on May 26, 2026; GoTo has been tracked since 2026-02-28.