Brand24: Team plan support downgraded from Priority to Chat
What happened
Between the Jul 27, 2026 and Aug 3, 2026 captures of Brand24's pricing page, Pulse recorded one change: Team plan bullet "Priority support" replaced with "Chat Support" — Pro, Business, and Enterprise plans keep Priority support unchanged. In detail: Team plan's support tier downgraded: "Priority support" replaced with "Chat Support"; Pro, Business, and Enterprise plans retain Priority support unchanged. Pulse files it as a product change (feature change) with a neutral direction. The current page lists Individual at $199, Team at $299, Pro at $399, Business at $599 and Enterprise at $1,499.
It lands 28 days after Brand24's previous change, "Brand24 bundles AI Visibility tracking free into Enterprise, still paid elsew" (Jul 6, 2026). Before that Pulse recorded "Brand24: added AI Visibility add-on + MCP integration" (Jul 2, 2026) and "Brand24 launches MCP integration for live brand mention AI access" (May 19, 2026). Brand24 has been tracked since 2026-02-26.
In the same window Buffer, Mention, Hootsuite, Sproutsocial and Sendible also changed their Marketing & Content pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Team · FeatureFeature change
Team plan's support tier downgraded: "Priority support" replaced with "Chat Support"; Pro, Business, and Enterprise plans retain Priority support unchanged
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Team | Feature | Team plan's support tier downgraded: "Priority support" replaced with "Chat Support"; Pro, Business, and Enterprise plans retain Priority support unchanged | Feature change | |
Values as written on Brand24's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Brand24's pricing page (brand24.com) from Jul 27, 2026 and Aug 3, 2026; the change is marked near the top of the page.
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Brand24, the last 90 days
Full history- Aug 3, 2026improvedBrand24: Team plan support downgraded from Priority to Chat · this change
- Jul 6, 2026improvedBrand24 bundles AI Visibility tracking free into Enterprise, still paid elsew...
- Jul 2, 2026improvedBrand24: added AI Visibility add-on + MCP integration
- May 19, 2026improvedBrand24 launches MCP integration for live brand mention AI access
Across Marketing & Content in the same window
All Marketing & Content changes- BufferJul 20Buffer: 'Audience demographics' feature removed; Analytics relabeled
- MentionJul 6Mention: Company plan price ($599/mo) hidden from public display
- HootsuiteJul 6Hootsuite: Enterprise plan hides minimum seat requirement (5+ → Custom)
- SproutsocialJul 4Sproutsocial demotes reporting and send-time tools to Essentials, adds inbox ...
- SendibleJul 4Sendible drops user caps for unlimited, rebrands 4 of 5 plans
Questions about this change
Did Brand24 raise prices in August 2026?
No list-price increase was recorded between Jul 27, 2026 and Aug 3, 2026. The change Pulse detected was a product change: feature change.
What changed on Brand24's pricing page between Jul 27, 2026 and Aug 3, 2026?
Team plan's support tier downgraded: "Priority support" replaced with "Chat Support"; Pro, Business, and Enterprise plans retain Priority support unchanged. Pulse compared the captures it took on Jul 27, 2026 and Aug 3, 2026; the before/after table above lists each item as written on the page.
How often does Brand24 change its pricing?
Pulse recorded 3 other pricing-page changes for Brand24 in the 90 days before this one; the previous change was "Brand24 bundles AI Visibility tracking free into Enterprise, still paid elsew..." on Jul 6, 2026; Brand24 has been tracked since 2026-02-26.