Packaging change·May 11 → May 18, 2026·Week 21, 2026·Cloud & DevOps
MSG91 opens overages on Free and Live Chat plans at per-unit rates
What changed
Package change
Live Chat and Free plans now permit overage usage at per-unit rates: Live Chat Inbox $0.01/unit/month; Free Inbox $10/unit/month; Free Tickets $0.006/unit/month. Previously overages were not allowed.
Before and after
May 11, 2026 vs May 18, 2026Pulse.
100%
What changed
Live Chat and Free plans now permit overage usage at per-unit rates: Live Chat Inbox $0.01/unit/month; Free Inbox $10/unit/month; Free Tickets $0.006/unit/month. Previously overages were not allowed.
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Week 11, 2026 · MSG91 Removes Annual Discount Messaging, Restructures Pricing Page LayoutMSG91 cuts overage buying on Live Chat and Free plans · Week 22, 2026
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