Plivo removes Call Insights add-ons, drops $0.0025/min Premium tier
What happened
Between the May 4, 2026 and May 11, 2026 captures of Plivo's pricing page, Pulse recorded one change: Call Insights - Basic and Call Insights - Premium add-on services removed from the Voice add-on services section. Call Insights - Premium was priced at $0.0025/min. Pulse files it as a packaging change (add-on removed) with a downward direction. Pulse's latest capture (Aug 24, 2026) lists Enterprise at $1,000.
It lands 32 days after Plivo's previous change, "Plivo drops phone number pricing, rebrands Pro plan to Pay as you go" (Apr 9, 2026). Before that Pulse recorded "Plivo Slashes Voice AI Agent Pricing 78% in Major Platform Overhaul" (Apr 1, 2026). Plivo has been tracked since 2026-03-02.
In the same window Twilio and Bird also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Add-onRemoved
BeforeCall Insights - Basic and Call Insights - Premium add-on services
AfterNot listed
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Add-on | Call Insights - Basic and Call Insights - Premium add-on services | Not listed | Removed |
Values as written on Plivo's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Plivo's pricing page (plivo.com) from May 4, 2026 and May 11, 2026; the change is marked around the middle of the page, where the Call Insights - Basic and Call Insights - Premium add-on services no longer appears.
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The two full-page captures with this change marked up are free with an account.
Plivo, the last 90 days
Full history- Jul 20, 2026packagingPlivo: Voice AI rate hike to $0.04/min + SMS/WhatsApp gated to Enterprise
- Jul 4, 2026packagingPlivo: Channel pricing restructured (Voice tiers, SMS +40%, AI agent -33%)
- Jun 2, 2026decreasePlivo: Voice AI agent usage rate decreased from $0.050/min to $0.030/min, a 40% reduction in per-minute pricing for…
- May 11, 2026packagingPlivo removes Call Insights add-ons, drops $0.0025/min Premium tier · this change
- Apr 9, 2026packagingPlivo drops phone number pricing, rebrands Pro plan to Pay as you go
- Apr 1, 2026packagingPlivo Slashes Voice AI Agent Pricing 78% in Major Platform Overhaul
Across Cloud & DevOps in the same window
All Cloud & DevOps changesQuestions about this change
Did Plivo raise prices in May 2026?
No list-price increase was recorded between May 4, 2026 and May 11, 2026. The change Pulse detected was a packaging change: add-on removed.
What changed on Plivo's pricing page between May 4, 2026 and May 11, 2026?
Add-on: Call Insights - Basic and Call Insights - Premium add-on services → Not listed, removed. Pulse compared the captures it took on May 4, 2026 and May 11, 2026; the before/after table above lists each item as written on the page.
How often does Plivo change its pricing?
Pulse recorded 2 other pricing-page changes for Plivo in the 90 days before this one; the previous change was "Plivo drops phone number pricing, rebrands Pro plan to Pay as you go" on Apr 9, 2026; Plivo has been tracked since 2026-03-02.