Short Hills, NJ-based customer service CRM company founded 2015. Private. Operates in the customer experience software market. Serves support teams with omnichannel messaging, unified customer views, and AI-powered automation.
Plans tracked
2
3 add-ons
Pricing changes
0
None published yet
Pricing model
Subscription + usage
No free tier
Pricing Change History
0 changesNo tracked pricing changes yet — new verified changes land here automatically.
Research Kustomer's pricing with the Pulse Agent
Ask anything about Kustomer's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Type | Price |
|---|---|---|
| Enterprise | Plan | Contact |
| Ultimate | Plan | Contact |
| AI Agents for Customers | Add-on | $0.6 per engaged conversation |
| AI Agents for Reps | Add-on | $40 /user/mo |
| HIPAA Compliance | Add-on | $25 /user/mo |
Company Facts
Free tierNo
Employees101-1000
Tracked sinceSep 9, 2026
Pricing last seenSep 9, 2026
Websitewww.kustomer.com
How Kustomer compares with its peers
| Company | Entry price | Last change |
|---|---|---|
Z Zendesk | $19 /agent/mo, billed annually | Jul 2, 2026 |
S Salesforce | $25 /user/mo, billed annually | Oct 19, 2026 |
I Intercom | $19 /mo, billed annually + usage | Oct 21, 2026 |
H HubSpot | $7 /seat/mo, billed annually | Oct 23, 2026 |
G Gorgias | $10 /mo | Sep 7, 2026 |
H Helpshift | Contact | — |
Kustomer pricing FAQ
- How much does Kustomer cost?
- Kustomer does not publish list prices — its 2 plans are quote-based.
- Does Kustomer have a free plan?
- No. Kustomer does not list a free tier.
- What pricing model does Kustomer use?
- Kustomer uses subscription + usage pricing across 2 plans.