Packaging change·Aug 3 → Aug 10, 2026·Week 33, 2026·Sales & Customer Relationship Management (CRM)

Hiver: New AI Operating Procedures + AI QA now live, Voice add-on minutes restructured

Growth plan gained AI Operating Procedures (Coming Soon); Elite plan AI QA response-quality scoring launched, no longer Coming Soon. Voice add-on minutes moved from a flat 2,000 mins/month account pool to 1,000 minutes per voice seat/month (still $30/seat/month, $0.03/min overage).

HiverhqPackagingFeature addedMetric change

What changed

Feature added

Growth plan gained a new 'AI Operating Procedures' capability (Coming Soon); Elite plan's 'AI QA' response-quality scoring is no longer marked Coming Soon and is now generally available.

Metric change

Voice add-on minutes changed from a flat 2,000 mins/month pooled at the account level to 1,000 minutes per voice seat/month, pooled across voice seats. Overage still $0.03/minute.

Before and after

Aug 3, 2026 vs Aug 10, 2026

Pulse.

100%

Change 1 of 2 · feature added

Growth plan gained a new 'AI Operating Procedures' capability (Coming Soon); Elite plan's 'AI QA' response-quality scoring is no longer marked Coming Soon and is now generally available.

Sign in to view the full comparison

See the before/after screenshots and every marked-up change.

Week 32, 2026 · Hiver: Voice add-on pricing revealed ($30/user/month)Hiver: new AI Agents add-on (Contact Sales) launched across all plans · Week 34, 2026

More from Hiverhq

Full history →