Hiver: New AI Operating Procedures + AI QA now live, Voice add-on minutes restructured
What happened
Between the Aug 3, 2026 and Aug 10, 2026 captures of Hiverhq's pricing page, Pulse recorded 2 changes: Growth plan gained AI Operating Procedures (Coming Soon); Elite plan AI QA response-quality scoring launched, no longer Coming Soon. Voice add-on minutes moved from a flat 2,000 mins/month account pool to 1,000 minutes per voice seat/month (still $30/seat/month, $0.03/min overage). In detail: Growth plan gained a new 'AI Operating Procedures' capability (Coming Soon); Elite plan's 'AI QA' response-quality scoring is no longer marked Coming Soon and is now generally available; Voice add-on minutes changed from a flat 2,000 mins/month pooled at the account level to 1,000 minutes per voice seat/month, pooled across voice seats. Overage still $0.03/minute. Pulse files it as a packaging change (feature added, metric change) with an upward direction. Pulse's latest capture (Aug 24, 2026) lists Growth at $25, Pro at $55 and Elite at $85.
It lands 7 days after Hiverhq's previous change, "Hiver: Voice add-on pricing revealed ($30/user/month)" (Aug 3, 2026). Before that Pulse recorded "Hiverhq pulls AI QA back to Coming Soon, expands AI Knowledge Builder access" (Jul 6, 2026), "Hiverhq shifts focus to omnichannel platform, adds voice calling" (Jun 22, 2026) and "Hiverhq splits pricing into Gmail and Omni product pages" (Jun 1, 2026). Hiverhq has been tracked since 2023-11-14.
In the same window Squarespace, Shopify, BigCommerce and Lightspeed also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Growth, Elite · FeatureAdded
BeforeNot listed
After'AI Operating Procedures' capability
- — · Pricing modelMetric change
Voice add-on minutes changed from a flat 2,000 mins/month pooled at the account level to 1,000 minutes per voice seat/month, pooled across voice seats. Overage still $0.03/minute.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Growth, Elite | Feature | Not listed | 'AI Operating Procedures' capability | Added |
| — | Pricing model | — | 1,000 minutes per voice seat/month | Metric change |
Values as written on Hiverhq's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Hiverhq's pricing page (hiverhq.com) from Aug 3, 2026 and Aug 10, 2026; the change is marked around the middle of the page, where 'AI Operating Procedures' capability now appears.
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The two full-page captures with this change marked up are free with an account.
Hiverhq, the last 90 days
Full history- Aug 24, 2026packagingHiver renames AI Operating Procedures to Skills, redesigns AI Agents panel
- Aug 17, 2026packagingHiver: new AI Agents add-on (Contact Sales) launched across all plans
- Aug 10, 2026packagingHiver: New AI Operating Procedures + AI QA now live, Voice add-on minutes restructured · this change
- Aug 3, 2026packagingHiver: Voice add-on pricing revealed ($30/user/month)
- Jul 6, 2026improvedHiverhq pulls AI QA back to Coming Soon, expands AI Knowledge Builder access
- Jun 22, 2026packagingHiverhq shifts focus to omnichannel platform, adds voice calling
- Jun 1, 2026packagingHiverhq splits pricing into Gmail and Omni product pages
- May 29, 2026packagingHiverhq drops Voice and WhatsApp from Pro plan channel list
Across CRM in the same window
All CRM changes- SquarespaceAug 11Squarespace: Premium tier now lists specific benefits (CSM, SSO/SOC2 Type II)
- ShopifyAug 11Shopify: MB WAY and Bizum payment methods added
- BigCommerceJun 10BigCommerce rebrands plans, adds GMV overages and drops phone support
- LightspeedMay 25Lightspeed slashes card-present rate from 2.6% to 1.5% across all plans
Questions about this change
Did Hiverhq raise prices in August 2026?
No list-price increase was recorded between Aug 3, 2026 and Aug 10, 2026. The change Pulse detected was a packaging change: feature added, metric change.
What changed on Hiverhq's pricing page between Aug 3, 2026 and Aug 10, 2026?
Growth, Elite feature: Not listed → 'AI Operating Procedures' capability, added; Voice add-on minutes changed from a flat 2,000 mins/month pooled at the account level to 1,000 minutes per voice seat/month, pooled across voice seats. Overage still $0.03/minute. Pulse compared the captures it took on Aug 3, 2026 and Aug 10, 2026; the before/after table above lists each item as written on the page.
How often does Hiverhq change its pricing?
Pulse recorded 5 other pricing-page changes for Hiverhq in the 90 days before this one; the previous change was "Hiver: Voice add-on pricing revealed ($30/user/month)" on Aug 3, 2026; Hiverhq has been tracked since 2023-11-14.