BigCommerce rebrands plans, adds GMV overages and drops phone support

BigCommerce relaunched pricing under new plan names (Standard→Core, Plus→Growth, Pro→Scale, Enterprise→Performance) with a new GMV-based overage model replacing block charges, and an Open Payment Provider Fee replacing processing rate tiers.

Phone support removed from the entry-level plan (formerly Standard, now Core): Core plan receives only chat & email support, while phone support is an upcoming add-on. Growth, Scale, and Performance include phone support.