Freshpaint Scale plan drops priority support and dedicated CSM perks
What happened
Between the Oct 19, 2026 and Oct 26, 2026 captures of Freshpaint's pricing page, Pulse recorded 2 changes: Scale drops priority support/dedicated CSM and expert guidance for dedicated account/implementation experts and annual Labs; Perform priority support reworded; Comply integrations reworded; Scale plan now lists greater usage and project capacity (unquantified). Pulse files it as a packaging change (feature change, limit increase) with an upward direction.
It lands 42 days after Freshpaint's previous change, "Freshpaint: Surveys moved from Comply to Perform plan" (Sep 14, 2026). Before that Pulse recorded "Freshpaint: Full AI access moved down from Scale to Perform tier" (Sep 7, 2026). Freshpaint has been tracked since 2026-05-15.
In the same window Salesforce, Mixpanel and Amplitude also changed their Data & Analytics pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Scale, Perform, Comply · FeatureRemoved
Beforepriority support/dedicated CSM and expert guidance
AfterNot listed
- Scale · LimitAdded
BeforeNot listed
Aftergreater usage and project capacity
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Scale, Perform, Comply | Feature | priority support/dedicated CSM and expert guidance | Not listed | Removed |
| Scale | Limit | Not listed | greater usage and project capacity | Added |
Values as written on Freshpaint's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Freshpaint's pricing page (freshpaint.io) from Oct 19, 2026 and Oct 26, 2026; the change is marked near the top of the page, where the priority support/dedicated CSM and expert guidance no longer appears.
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The two full-page captures with this change marked up are free with an account.
Freshpaint, the last 90 days
Full history- Oct 26, 2026improvedFreshpaint Scale plan drops priority support and dedicated CSM perks · this change
- Sep 14, 2026improvedFreshpaint: Surveys moved from Comply to Perform plan
- Sep 7, 2026improvedFreshpaint: Full AI access moved down from Scale to Perform tier
Across Data & Analytics in the same window
All Data & Analytics changesQuestions about this change
Did Freshpaint raise prices in October 2026?
No list-price increase was recorded between Oct 19, 2026 and Oct 26, 2026. The change Pulse detected was a packaging change: feature change, limit increase.
What changed on Freshpaint's pricing page between Oct 19, 2026 and Oct 26, 2026?
Scale, Perform, Comply feature: priority support/dedicated CSM and expert guidance → Not listed, removed; Scale limit: Not listed → greater usage and project capacity, added. Pulse compared the captures it took on Oct 19, 2026 and Oct 26, 2026; the before/after table above lists each item as written on the page.
How often does Freshpaint change its pricing?
Pulse recorded 2 other pricing-page changes for Freshpaint in the 90 days before this one; the previous change was "Freshpaint: Surveys moved from Comply to Perform plan" on Sep 14, 2026; Freshpaint has been tracked since 2026-05-15.