Centrical splits pricing into per-user license plus shared AI credit pool
What happened
Between the Oct 5, 2026 and Oct 12, 2026 captures of Centrical's pricing page, Pulse recorded 2 changes: pricing is now two parts — a flat annual per-user license for the core platform, plus a shared, usage-based AI credit pool whose per-credit rate falls with volume; credit rollover and booster policy also disclosed. added an AI support agent available 24/7 in-platform, alongside a dedicated Centrical team, Change Hub launch resources, and Power Up admin certification. In detail: Pricing restructured into two parts: flat annual per-user license for the core platform, plus a shared usage-based AI credit pool (rate falls with volume). Credit rollover/booster policy now disclosed; Added an AI support agent available 24/7 in-platform, plus a dedicated Centrical team, Change Hub launch resources, and Power Up admin certification. Pulse files it as a packaging change (packaging change, feature added).
This is the first pricing-page change Pulse has recorded for Centrical. Centrical has been tracked since 2026-07-15.
In the same window Salesforce, Microsoft, HubSpot and Pipedrive also changed their Workforce Management pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Packaging change—Packaging
Pricing restructured into two parts: flat annual per-user license for the core platform, plus a shared usage-based AI credit pool (rate falls with volume). Credit rollover/booster policy now disclosed.
- Added—Feature
BeforeNot listed
AfterAI support agent available 24/7 in-platform
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Packaging | Pricing restructured into two parts: flat annual per-user license for the core platform, plus a shared usage-based AI credit pool (rate falls with volume). Credit rollover/booster policy now disclosed. | Packaging change | |
| — | Feature | Not listed | AI support agent available 24/7 in-platform | Added |
Values as written on Centrical's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Centrical's pricing page (centrical.com) from Oct 5, 2026 and Oct 12, 2026; the change is marked near the top of the page, where AI support agent available 24/7 in-platform now appears.
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The two full-page captures with this change marked up are free with an account.
Across Workforce Management in the same window
All Workforce Management changes- SalesforceOct 12Salesforce Government Cloud renames FedRAMP levels, drops CRM Analytics Plus tile
- MicrosoftOct 12Microsoft Teams Home cuts Family and Premium storage from 6 TB to 2 TB shared
- HubSpotSep 21HubSpot Service Enterprise drops AI transcript enrichment from Enterprise plan
- PipedriveAug 5Pipedrive: Projects add-on price increase ($6.67→$16)
Questions about this change
Did Centrical raise prices in October 2026?
No list-price increase was recorded between Oct 5, 2026 and Oct 12, 2026 UTC. The change Pulse detected was a packaging change: packaging change, feature added.
What changed on Centrical's pricing page between Oct 5, 2026 and Oct 12, 2026 UTC?
Pricing restructured into two parts: flat annual per-user license for the core platform, plus a shared usage-based AI credit pool (rate falls with volume). Credit rollover/booster policy now disclosed; feature added: AI support agent available 24/7 in-platform. Pulse compared the captures it took on Oct 5, 2026 and Oct 12, 2026 UTC; the before/after table above lists each item as written on the page.
How often does Centrical change its pricing?
Pulse recorded 0 other pricing-page changes for Centrical in the 90 days before this one; Centrical has been tracked since 2026-07-15.