BigCommerce adds express routing and priority support to Growth, Scale plans
What happened
Between the Nov 2, 2026 and Nov 9, 2026 captures of BigCommerce's pricing page, Pulse recorded 2 changes: Growth, Scale and Performance support bullets now name express routing / priority support (Growth: express routing available; Scale: express routing or priority available; Performance: priority included); Core phone-support add-on 'coming soon' footnote removed; Scale and Performance taglines rewritten: from $1M-sales revenue thresholds to multi-channel scaling and enterprise integrations/SLAs. Pulse files it as a product change (feature change, positioning) with a neutral direction. The current page lists Core at $29, Growth at $79, Scale at $299 and Performance at $1,499.
It lands 152 days after BigCommerce's previous change, "BigCommerce rebrands plans, adds GMV overages and drops phone support" (Jun 10, 2026). Before that Pulse recorded "BigCommerce Restructures Payment Rates and Switches to Monthly Pricing Display" (Apr 20, 2026) and "BigCommerce cuts payment processing fee from 2.89% to 2.59%" (Mar 16, 2026). BigCommerce has been tracked since 2026-02-20.
In the same window Shopify, Squarespace and Salesforce also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Growth, Scale, Performance · FeatureRemoved
BeforeCore phone-support add-on 'coming soon' footnote
AfterNot listed
- Scale, Performance · PositioningChanged
Before$1M-sales revenue thresholds
Aftermulti-channel scaling and enterprise integrations/SLAs
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Growth, Scale, Performance | Feature | Core phone-support add-on 'coming soon' footnote | Not listed | Removed |
| Scale, Performance | Positioning | $1M-sales revenue thresholds | multi-channel scaling and enterprise integrations/SLAs | Changed |
Values as written on BigCommerce's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of BigCommerce's pricing page (www.bigcommerce.com) from Nov 2, 2026 and Nov 9, 2026; the change is marked near the top of the page, where the Core phone-support add-on 'coming soon' footnote no longer appears.
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BigCommerce, pricing history
Full history- Nov 9, 2026packagingBigCommerce adds express routing and priority support to Growth, Scale plans · this change
- Jun 10, 2026packagingBigCommerce rebrands plans, adds GMV overages and drops phone support
- Apr 20, 2026packagingBigCommerce Restructures Payment Rates and Switches to Monthly Pricing Display
- Mar 16, 2026decreaseBigCommerce cuts payment processing fee from 2.89% to 2.59%
Across Cloud & DevOps in the same window
All Cloud & DevOps changesQuestions about this change
Did BigCommerce raise prices in November 2026?
No list-price increase was recorded between Nov 2, 2026 and Nov 9, 2026. The change Pulse detected was a product change: feature change, positioning.
What changed on BigCommerce's pricing page between Nov 2, 2026 and Nov 9, 2026?
Growth, Scale, Performance feature: Core phone-support add-on 'coming soon' footnote → Not listed, removed; Scale, Performance positioning: $1M-sales revenue thresholds → multi-channel scaling and enterprise integrations/SLAs, changed. Pulse compared the captures it took on Nov 2, 2026 and Nov 9, 2026; the before/after table above lists each item as written on the page.
How often does BigCommerce change its pricing?
Pulse recorded 0 other pricing-page changes for BigCommerce in the 90 days before this one; the previous change was "BigCommerce rebrands plans, adds GMV overages and drops phone support" on Jun 10, 2026; BigCommerce has been tracked since 2026-02-20.