xMatters: Starter plan price up $9→$15/user/mo + lower user caps
What happened
Between the Aug 3, 2026 and Aug 10, 2026 captures of xMatters's pricing page, Pulse recorded 2 changes: Starter (Essentials) plan increased from $9/user/month to $15/user/month. Free plan cap reduced from 10 to 5 users; Starter plan cap reduced from 100 to 25 users. In detail: Free plan user cap reduced from 10 to 5 users; Starter (Essentials) plan user cap reduced from 100 to 25 users; Starter (Essentials) plan price increased from $9/user/month to $15/user/month. Pulse files it as a pricing change (limit decrease, price increase) with an upward direction. Pulse's latest capture (Nov 2, 2026) lists Starter (Essentials) at $15 and Base (Standard) at $39.
This is the first pricing-page change Pulse has recorded for xMatters. xMatters has been tracked since 2026-07-04.
In the same window incident.io, Splunk, Pagerduty and Firehydrant also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Starter (Essentials) · Limit−50%105 users
- Starter (Essentials) · Price+67%$9/user/month$15/user/month
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Starter (Essentials) | Limit | 10 | 5 users | −50% |
| Starter (Essentials) | Price | $9/user/month | $15/user/month | +67% |
Values as written on xMatters's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of xMatters's pricing page (www.xmatters.com) from Aug 3, 2026 and Aug 10, 2026; the change is marked near the top of the page, where starter (essentials) price reads $9/user/month and then $15/user/month.
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The two full-page captures with this change marked up are free with an account.
Across Cloud & DevOps in the same window
All Cloud & DevOps changes- incident.ioAug 10incident.io: New "Investigations" feature added (Pro/Enterprise)
- SplunkJul 20Splunk: removed "Activity-based pricing" model
- PagerdutyJul 6Pagerduty Service renames Advance credits to 'AI Actions' across all plans
- FirehydrantJul 3FireHydrant: Platform Pro -> Pro, flat $9,600/yr to $25/responder/mo
Questions about this change
Did xMatters raise prices in August 2026?
Yes. Pulse captured xMatters's pricing page on Aug 3, 2026 and again on Aug 10, 2026 and recorded 1 price increase: Starter (Essentials): $9/user/month → $15/user/month (+67%).
What changed on xMatters's pricing page between Aug 3, 2026 and Aug 10, 2026?
Starter (Essentials) limit: 10 → 5 users (−50%); Starter (Essentials) price: $9/user/month → $15/user/month (+67%). Pulse compared the captures it took on Aug 3, 2026 and Aug 10, 2026; the before/after table above lists each item as written on the page.
How often does xMatters change its pricing?
Pulse recorded 0 other pricing-page changes for xMatters in the 90 days before this one; xMatters has been tracked since 2026-07-04.