incident.io
London, UK and San Francisco, CA-based incident management company founded 2021. Private. Operates in DevOps and IT operations. Serves software engineering teams with on-call management, incident response, and status pages.
Pricing Change History
4 changesAdded new "Investigations" feature category to the plan comparison table (requires Response): root cause analysis, autonomous agent, and Nexus data source integration for incident investigation.
Added 'WhatsApp escalations' as a new row in the On-call comparison table, available for Team, Pro, and Enterprise (not on Basic)
Added new 'HRIS integrations' row to Platform Features; MCP dropped its 'Beta' tag; Team plan card swapped 'status page'/'AI automation' highlights for 'Workflows'; Enterprise bullets reworded and merged (access control, security & compliance).
Research incident.io's pricing with the Pulse Agent
Ask anything about incident.io's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Type | Price |
|---|---|---|
| Basic | Plan | Free |
| Team | Plan | $15 /user/mobilled annually · $19 billed monthly |
| ||
| On-call | Plan | $20 /user/mo |
| Pro | Plan | $25 /user/mo |
| Enterprise | Plan | Contact |
| On-call Add-on (Team) | Add-on | $10 /user/mo |
| On-call Add-on (Pro) | Add-on | $20 /user/mo |
Company Facts
How incident.io compares with its peers
| Company | Entry price | Last change |
|---|---|---|
1 100ms | Free | — |
8 8Base | $50 /developer/mo | — |
A Ably | $29 /mo + usage | — |
A Agora | $0.1 /mo | Jul 6, 2026 |
A Aiven | $5 /mo | Sep 21, 2026 |
A Akamai Technologies | $10 /mo | Oct 12, 2026 |
incident.io pricing FAQ
- How much does incident.io cost?
- incident.io pricing starts at $15/user/mo on Team, billed annually. incident.io lists 5 plans on its pricing page; the Basic plan is free.
- Does incident.io have a free plan?
- Yes. incident.io's Basic plan is free; paid plans start at $15/user/mo on Team, billed annually.
- What pricing model does incident.io use?
- incident.io uses subscription pricing across 5 plans, with a free tier.
- When did incident.io last change its pricing?
- Aug 24, 2026: incident.io lets users self-serve a free Pro trial, adds Metrics to status pages.
- How often has incident.io changed its pricing?
- Pulse has recorded 4 pricing changes for incident.io since it started tracking on Jun 27, 2026; the pricing page was last captured on Aug 24, 2026.