rapidmail splits support into Basic and Premium tiers by plan
What happened
Between the Mar 30, 2026 and Jun 29, 2026 captures of rapidmail's pricing page, Pulse recorded one change: Generic 'Help Centre & tutorials' support line replaced with tiered support levels: Essential and Pay-as-you-go now show 'Basic Support', Performance and Unlimited now show 'Premium Support'. Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Aug 3, 2026) lists Essential at EUR 15, Pay as you go at EUR 20 subscription, Performance at EUR 25 and Unlimited at EUR 35.
This is the first pricing-page change Pulse has recorded for rapidmail. rapidmail has been tracked since 2026-03-02.
In the same window Mailchimp, HubSpot, Convertkit, Constant Contact and ActiveCampaign also changed their Marketing & Content pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Essential, Performance, Unlimited · FeatureAddedNo 'Basic Support''Basic Support'
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Essential, Performance, Unlimited | Feature | No 'Basic Support' | 'Basic Support' | Added |
Values as written on rapidmail's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of rapidmail's pricing page (rapidmail.com) from Mar 30, 2026 and Jun 29, 2026; the change is marked around the middle of the page, where 'Basic Support' now appears.
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The two full-page captures with this change marked up are free with an account.
rapidmail, pricing history
Full history- Aug 5, 2026improvedrapidmail: Essential & Performance plans get unlimited mailings
- Jul 4, 2026improvedrapidmail splits support into Basic and Premium tiers by plan · this change
Across Marketing & Content in the same window
All Marketing & Content changes- MailchimpJul 3Mailchimp: Self-serve plans add annual billing option
- HubSpotJul 3HubSpot Suiteenterprise: New AEO product launched + Starter price cut $9→$7/mo/seat
- ConvertkitJul 2ConvertKit (Kit): Creator + Pro plans gain new features (MCP, SMS, Signals, analytics)
- Constant ContactJun 30Constant Contact axes annual discount toggle, prices jump back up to 20%
- ActiveCampaignMay 4ActiveCampaign removes 25% first-year discount and promo banner
Questions about this change
Did rapidmail raise prices in June 2026?
No list-price increase was recorded between Mar 30, 2026 and Jun 29, 2026. The change Pulse detected was a product change: feature change.
What changed on rapidmail's pricing page between Mar 30, 2026 and Jun 29, 2026?
Essential, Performance, Unlimited feature: No 'Basic Support' → 'Basic Support', added. Pulse compared the captures it took on Mar 30, 2026 and Jun 29, 2026; the before/after table above lists each item as written on the page.
How often does rapidmail change its pricing?
Pulse recorded 0 other pricing-page changes for rapidmail in the 90 days before this one; rapidmail has been tracked since 2026-03-02.