MeetRecord: Premium plan renamed Flex, moves to usage-based pricing
What happened
Between the Mar 30, 2026 and Jun 29, 2026 captures of MeetRecord's pricing page, Pulse recorded 2 changes: AI Roleplay mid-tier plan renamed 'Premium' to 'Flex' and switched from flat pricing to usage-based ('Pay Only for your Usage'); support upgraded 24/5 to 24/7. Flex (formerly Premium) plan swapped roleplay-authoring features (1-click agent builder, video AI avatars, multi-persona roleplays, custom scorecards/scenarios, call drills, performance monitoring) for sales-coaching and scale/compliance features (sales methodology rubrics, AI tutors & teachback, closed-loop coaching, unlimited API/MCP integrations, unlimited team members, workspaces, HIPAA & SOC 2 compliance). In detail: Flex (formerly Premium) plan swapped several roleplay-authoring features for sales-coaching and scale/compliance features: removed 1-click AI roleplay agent builder from calls/prompts/templates, Voice/Chat/Video/In-person AI modes, Video AI Avatars, Multi-Persona Roleplays, Custom AI Scorecards, Custom Call Scenarios, Call Drills, Performance Monitoring; added Sales Methodology Rubrics for Calls & Roleplay, AI Tutors & Teachback, Custom Rubrics Built on Your Sales Process, Closed-Loop Coaching, Learning Path & Resources, Software & Workflow Simulation, Unlimited Integrations via API & MCP, Unlimited Team Members, Workspaces for Teams/Geos/Verticals, HIPAA & SOC 2 Compliance; AI Roleplay product's mid-tier plan renamed 'Premium' to 'Flex' and switched from flat pricing to usage-based ('Pay Only for your Usage'); support upgraded 24/5 to 24/7. Pulse files it as a packaging change (feature change, package change) with a neutral direction.
It lands 11 days after MeetRecord's previous change, "MeetRecord renames Premium to Flex, shifts to pay-per-use billing" (Jun 22, 2026). Before that Pulse recorded "MeetRecord drops free trial push for value-driven positioning" (Apr 13, 2026). MeetRecord has been tracked since 2026-03-01.
In the same window Otter, Fathom and Fireflies.ai also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Your Sales Process · FeatureReplaced
Beforeseveral roleplay-authoring features
Aftersales-coaching and scale/compliance features
- — · PackagingRewordedPremiumFlex
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Your Sales Process | Feature | several roleplay-authoring features | sales-coaching and scale/compliance features | Replaced |
| — | Packaging | Premium | Flex | Reworded |
Values as written on MeetRecord's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of MeetRecord's pricing page (meetrecord.com) from Mar 30, 2026 and Jun 29, 2026; the change is marked around the middle of the page, where "several roleplay-authoring features" becomes "sales-coaching and scale/compliance features".
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The two full-page captures with this change marked up are free with an account.
MeetRecord, the last 90 days
Full history- Oct 26, 2026improvedMeetRecord adds Knowledge Sync and screen-aware roleplays to Growth plan
- Sep 28, 2026packagingMeetRecord's Growth plan drops usage pricing, adds Dedicated Account Manager
- Jul 13, 2026improvedMeetRecord: Free plan capped at 60 minutes of credits, but gains Flex-only AI roleplay features
- Jul 3, 2026packagingMeetRecord: Premium plan renamed Flex, moves to usage-based pricing · this change
- Jun 22, 2026packagingMeetRecord renames Premium to Flex, shifts to pay-per-use billing
- Apr 13, 2026packagingMeetRecord drops free trial push for value-driven positioning
Across CRM in the same window
All CRM changesQuestions about this change
Did MeetRecord raise prices in June 2026?
No list-price increase was recorded between Mar 30, 2026 and Jun 29, 2026. The change Pulse detected was a packaging change: feature change, package change.
What changed on MeetRecord's pricing page between Mar 30, 2026 and Jun 29, 2026?
Your Sales Process feature: several roleplay-authoring features → sales-coaching and scale/compliance features, replaced; packaging: Premium → Flex, reworded. Pulse compared the captures it took on Mar 30, 2026 and Jun 29, 2026; the before/after table above lists each item as written on the page.
How often does MeetRecord change its pricing?
Pulse recorded 2 other pricing-page changes for MeetRecord in the 90 days before this one; the previous change was "MeetRecord renames Premium to Flex, shifts to pay-per-use billing" on Jun 22, 2026; MeetRecord has been tracked since 2026-03-01.