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Back/Front

San Francisco, CA-based customer communication software company founded 2013. Private. Serves support, sales, and operations teams with a shared inbox platform that unifies email, chat, and social messaging channels.

Entry price
$25
Starter · /seat/mo, billed annually
Plans tracked
3
4 add-ons
Pricing changes
1
Latest Oct 12, 2026
Pricing model
Subscription + usage
No free tier

Research Front's pricing with the Pulse Agent

Ask anything about Front's plans, packaging shifts, and how it compares across the market — answered live from verified data.

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Current plans

Captured
PlanTypePrice
StarterPlan$25 /seat/mobilled annually$35 billed monthly
ProfessionalPlan$65 /seat/mobilled annually$85 billed monthly
EnterprisePlan$105 /seat/mobilled annually
API Rate Limit IncreaseAdd-on$200 /mo
AutopilotAdd-on$0.05 per conversation
CopilotAdd-on$20 /seat/mo
Native WhatsApp ChannelAdd-onContact

Starter & Professional

  • Annual billing 24% off

Stacking not stated by Front.

Company Facts

Free tierNo
Employees101-1000
Tracked sinceJul 6, 2026
Pricing last seenNov 2, 2026
Websitefront.com

How Front compares with its peers

CompanyEntry priceLast change
IIntercom
Intercom
$29 /seat/mo, billed annually + usageOct 26, 2026
ZZendesk
Zendesk
$19 /agent/mo, billed annuallyJul 2, 2026
HHubSpot
HubSpot
$7 /seat/mo, billed annuallyNov 2, 2026
SSalesforce
Salesforce
$25 /user/mo, billed annuallyOct 26, 2026
GGrooveJar
GrooveJar
$17 /moApr 22, 2026
HHelp Scout
Help Scout
$25 /user/moAug 10, 2026

Front pricing FAQ

How much does Front cost?
Front pricing starts at $25/seat/mo on Starter, billed annually. Front lists 3 plans on its pricing page.
Does Front have a free plan?
No. Front does not list a free tier; paid plans start at $25/seat/mo on Starter, billed annually.
What pricing model does Front use?
Front uses subscription + usage pricing across 3 plans.
When did Front last change its pricing?
Oct 12, 2026: Front adds external AI agents, Compass and MCP server to plans.
How often has Front changed its pricing?
Pulse has recorded 1 pricing change for Front since it started tracking on Jul 6, 2026; the pricing page was last captured on Nov 2, 2026.
Who are Front's pricing peers?
Pulse compares Front with Intercom, Zendesk, HubSpot, Salesforce, GrooveJar and Help Scout.