Docusign Enhances Accessibility of Enhanced Plans for Smaller Teams with Lower User Eligibility Threshold
What happened
Between the Nov 14, 2023 and Jan 1, 2024 captures of Docusign's pricing page, Pulse recorded 3 changes: Enhanced signer verification removed from Enhanced Plans additional benefits list; Multichannel delivery added to Enhanced Plans additional benefits list; Enhanced Plans user eligibility threshold decreased from 'more than 50 users' to 'more than five users', making Enhanced Plans accessible to smaller teams. Pulse files it as a packaging change (feature removed, feature added, limit decrease) with a downward direction. Pulse's latest capture (Jul 6, 2026) lists Personal at $10, Standard at $25, Business Pro at $40, IAM Starter at $40 and IAM Standard at $45.
This is the first pricing-page change Pulse has recorded for Docusign. Docusign has been tracked since 2023-11-14.
In the same window Pandadoc and Adobe also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Enhanced Plans · FeatureRemoved
BeforeEnhanced signer verification
AfterNo Enhanced signer verification
- Enhanced Plans · FeatureAddedNo Multichannel deliveryMultichannel delivery
- Enhanced Plans · LimitRewordedmore than 50 usersmore than five users
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Enhanced Plans | Feature | Enhanced signer verification | No Enhanced signer verification | Removed |
| Enhanced Plans | Feature | No Multichannel delivery | Multichannel delivery | Added |
| Enhanced Plans | Limit | more than 50 users | more than five users | Reworded |
Values as written on Docusign's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Docusign's pricing page (docusign.com) from Nov 14, 2023 and Jan 1, 2024; the change is marked on the page, where the Enhanced signer verification no longer appears.
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The two full-page captures with this change marked up are free with an account.
Docusign, pricing history
Full history- Q4 2024packagingDocusign Removes Custom Branding Feature from Standard Plan, Impacting User Experience
- Q4 2024packagingDocusign API Removes Customized Branding from Intermediate and Advanced Plans
- Q1 2024improvedDocusign Expands Enhanced Plans User Threshold from 5 to 50 Users, Significantly Boosting Capacity
- Dec 2023packagingDocusign Enhances Accessibility of Enhanced Plans for Smaller Teams with Lower User Eligibility Threshold · this change
Across Business Operations in the same window
All Business Operations changes- PandadocJan 12Pandadoc Enhances Enterprise Plan with KBA, ID Check, and SMS Verification, While Smart Content Becomes Annual Plan Only
- AdobeJan 10Adobe Creativecloud Introduces Firefly Pro Plan at $29.99/mo with Early Access Pricing, Amidst Multiple Price Increases for Other Plans
- PandadocJan 12Pandadoc Introduces Free Plan with Unlimited Seats and 60 Docs Annually at No Cost
- PandadocJan 12Pandadoc Enhances Business Plan with New Rooms Feature While Reducing Essentials Plan Support Availability
- PandadocJan 12Pandadoc Removes Designated Customer Success Manager, Renames Advanced Quotes to PandaDoc CPQ in Pricing Update
Questions about this change
Did Docusign raise prices in January 2024?
No list-price increase was recorded between Nov 14, 2023 and Jan 1, 2024. The change Pulse detected was a packaging change: feature removed, feature added, limit decrease.
What changed on Docusign's pricing page between Nov 14, 2023 and Jan 1, 2024?
Enhanced Plans feature: Enhanced signer verification → No Enhanced signer verification, removed; Enhanced Plans feature: No Multichannel delivery → Multichannel delivery, added; Enhanced Plans limit: more than 50 users → more than five users, reworded. Pulse compared the captures it took on Nov 14, 2023 and Jan 1, 2024; the before/after table above lists each item as written on the page.
How often does Docusign change its pricing?
Pulse recorded 0 other pricing-page changes for Docusign in the 90 days before this one; Docusign has been tracked since 2023-11-14.