Cust

Cust launched 'Teammates': an AI teammate for customers on iMessage/WhatsApp, available from the Growth plan. Each conversation uses 5 credits from the plan's shared allowance. Credit costs per AI action moved from ranges to fixed amounts: interaction 0.02-0.03->0.03, health 0.16-0.23->0.2, Q&A 5-10->8, prep 8-12->10, routing 1-3->2, email 2-5->4, reply 3-5->4, run 16-24->20.

Cust replaced per-plan protected-customer limits with a shared monthly AI credit allowance (Foundation 1,000, Growth 4,500, Enterprise 25,000 credits/mo) and repriced its tiers: Foundation's monthly rate fell from $500 to $480/mo while Growth's rose from $1,500 to $1,800/mo, with annual billing now surfaced as the headline price ($384 and $1,440/mo, 20% off). Foundation now includes call transcripts as a connected data source; Growth adds Slack conversations as customer context, expanding integrations available per plan.