Hiverhq Introduces Growth Plan at $29/user/month, Adding New Features and Positioning Between Lite and Pro Tiers
What happened
Between the Jul 1, 2024 and Oct 1, 2024 captures of Hiverhq's pricing page, Pulse recorded 14 changes: Growth plan automation limit: Create 15 rule-based automations; Growth plan includes 3 shared email inboxes (new tier feature); Growth plan introduced at $29/user/month (unlimited users), positioned between Lite and Pro tiers; Elite plan pricing changed from $79/user/month to 'Contact Us'; Customer portal removed from Lite plan; Growth plan includes 2 SLA policies (new tier feature); Pro plan automation limit: Create 20 rule-based automations; Customer portal added to Pro plan; Onboarding support added to Pro plan (previously only in Lite as 'Onboarding and 24X7 support'); Lite plan support renamed from 'Onboarding and 24X7 support' to '24X7 Customer support' (onboarding removed from Lite, moved to Pro+); Business hours removed from Lite plan SLA policy (changed from '1 SLA policy, violation reminder and business hours' to '1 SLA policy and violation reminder'); Elite plan explicit unlimited automation threshold: Create unlimited rule-based automations; Reporting dashboards and data exports added to Pro plan; Zapier integration added to Growth plan. Pulse files it as a pricing change (threshold added, new plan, price hidden, feature removed, feature added, feature change) with an upward direction. Pulse's latest capture (Aug 24, 2026) lists Growth at $25, Pro at $55 and Elite at $85.
Hiverhq's previous recorded change was "Hiverhq Lite Plan Price Increased by 26.7% Amid Feature Removals and Changes" (Q2 2024). Hiverhq has been tracked since 2023-11-14.
In the same window Shopify also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Growth · LimitThreshold added
Growth plan automation limit: Create 15 rule-based automations
- Growth · LimitThreshold added
Growth plan includes 3 shared email inboxes (new tier feature)
- Growth, Pro · PlanAddedNo Growth planGrowth plan
- Elite · Price visibilityChanged$79/user/month'Contact Us'
- Lite · FeatureRemovedCustomer portalNo Customer portal
- Growth · LimitThreshold added
Growth plan includes 2 SLA policies (new tier feature)
- Pro · LimitThreshold added
Pro plan automation limit: Create 20 rule-based automations
- Pro · FeatureAddedNo Customer portalCustomer portal
- Pro · FeatureAddedNo Onboarding supportOnboarding support
- Pro · FeatureReworded
BeforeOnboarding and 24X7 support
After24X7 Customer support
- Lite · FeatureReworded
Before1 SLA policy, violation reminder and business hours
After1 SLA policy and violation reminder
- Elite · LimitThreshold added
Elite plan explicit unlimited automation threshold: Create unlimited rule-based automations
- Pro · FeatureAdded
BeforeNot listed
AfterReporting dashboards and data exports
- Growth · FeatureAddedNo Zapier integrationZapier integration
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Growth | Limit | Growth plan automation limit: Create 15 rule-based automations | Threshold added | |
| Growth | Limit | Growth plan includes 3 shared email inboxes (new tier feature) | Threshold added | |
| Growth, Pro | Plan | No Growth plan | Growth plan | Added |
| Elite | Price visibility | $79/user/month | 'Contact Us' | Changed |
| Lite | Feature | Customer portal | No Customer portal | Removed |
| Growth | Limit | Growth plan includes 2 SLA policies (new tier feature) | Threshold added | |
| Pro | Limit | Pro plan automation limit: Create 20 rule-based automations | Threshold added | |
| Pro | Feature | No Customer portal | Customer portal | Added |
| Pro | Feature | No Onboarding support | Onboarding support | Added |
| Pro | Feature | Onboarding and 24X7 support | 24X7 Customer support | Reworded |
| Lite | Feature | 1 SLA policy, violation reminder and business hours | 1 SLA policy and violation reminder | Reworded |
| Elite | Limit | Elite plan explicit unlimited automation threshold: Create unlimited rule-based automations | Threshold added | |
| Pro | Feature | Not listed | Reporting dashboards and data exports | Added |
| Growth | Feature | No Zapier integration | Zapier integration | Added |
Values as written on Hiverhq's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Hiverhq's pricing page (hiverhq.com) from Jul 1, 2024 and Oct 1, 2024; the change is marked on the page, where Growth plan now appears.
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Hiverhq, the last 90 days
Full history- Week 1, 2026increaseHiverhq hikes Pro and Elite plans ~40% while making AI free for all
- Q3 2025packagingHiverhq Introduces $20/User/Month AI Add-On After Removing Key Harvey AI Features from Pro Plan
- Q4 2024packagingHiverhq Introduces Free Plan with Unlimited Users and Enhanced Features, Democratizing Access to Workflow Automations and Customer Portal
- Q3 2024improvedHiverhq Introduces Growth Plan at $29/user/month, Adding New Features and Positioning Between Lite and Pro Tiers · this change
- Q2 2024improvedHiverhq Lite Plan Price Increased by 26.7% Amid Feature Removals and Changes
Across CRM in the same window
All CRM changes- ShopifyOct 28Shopify drops free Shopify Academy courses perk from all four pricing plans
- ShopifyOct 26Shopify rewrites POS comparison, adds customer profiles and returns rows
- ShopifyOct 23Shopify simplifies in-person sales messaging, adds plan comparison rows
- ShopifyOct 16Shopify cuts Grow to $79 and Advanced to $299, reversing D288 hike
- ShopifyOct 15Shopify raises annual Grow to $89/mo and Advanced to $359/mo
Questions about this change
Did Hiverhq raise prices in October 2024?
No list-price increase was recorded between Jul 1, 2024 and Oct 1, 2024. The change Pulse detected was a pricing change: threshold added, new plan, price hidden, feature removed, feature added, feature change.
What changed on Hiverhq's pricing page between Jul 1, 2024 and Oct 1, 2024?
Growth plan automation limit: Create 15 rule-based automations; Growth plan includes 3 shared email inboxes (new tier feature); Growth, Pro plan: No Growth plan → Growth plan, added; Elite price visibility: $79/user/month → 'Contact Us', changed; Lite feature: Customer portal → No Customer portal, removed; Growth plan includes 2 SLA policies (new tier feature); Pro plan automation limit: Create 20 rule-based automations; Pro feature: No Customer portal → Customer portal, added; Pro feature: No Onboarding support → Onboarding support, added; Pro feature: Onboarding and 24X7 support → 24X7 Customer support, reworded; Lite feature: 1 SLA policy, violation reminder and business hours → 1 SLA policy and violation reminder, reworded; Elite plan explicit unlimited automation threshold: Create unlimited rule-based automations; Pro feature: Not listed → Reporting dashboards and data exports, added; Growth feature: No Zapier integration → Zapier integration, added. Pulse compared the captures it took on Jul 1, 2024 and Oct 1, 2024; the before/after table above lists each item as written on the page.
How often does Hiverhq change its pricing?
Pulse recorded 1 other pricing-page change for Hiverhq in the 90 days before this one; the previous change was "Hiverhq Lite Plan Price Increased by 26.7% Amid Feature Removals and Changes" in Q2 2024; Hiverhq has been tracked since 2023-11-14.