Hiverhq Introduces Free Plan with Unlimited Users and Enhanced Features, Democratizing Access to Workflow Automations and Customer Portal
What happened
Between the Oct 1, 2024 and Jan 1, 2025 captures of Hiverhq's pricing page, Pulse recorded 4 changes: Lite plan user limit removed - changed from 'Up to 10 users' to unlimited users; Customer portal democratized from PRO plan down to Lite plan; Workflow automations moved from Growth plan to Lite plan (democratization); Free plan introduced at $0/user/month with features including multi-channel shared inboxes, ticketing, live chat, WhatsApp & Voice, knowledge base, team collaboration, Slack integration, and 24x7 support. Pulse files it as a packaging change (threshold removed, feature change, new plan) with a downward direction. Pulse's latest capture (Aug 24, 2026) lists Growth at $25, Pro at $55 and Elite at $85.
Hiverhq's previous recorded change was "Hiverhq Introduces Growth Plan at $29/user/month, Adding New Features and Positioning Between Lite and Pro Tiers" (Q3 2024). Hiverhq has been tracked since 2023-11-14.
In the same window Shopify also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Lite · LimitChanged
Before'Up
After10 users' to unlimited users
- Pro · FeatureChangedPRO plan downLite plan
- Growth · FeatureChangedGrowth planLite plan
- — · PlanAddedNo Free planFree plan
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Lite | Limit | 'Up | 10 users' to unlimited users | Changed |
| Pro | Feature | PRO plan down | Lite plan | Changed |
| Growth | Feature | Growth plan | Lite plan | Changed |
| — | Plan | No Free plan | Free plan | Added |
Values as written on Hiverhq's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Hiverhq's pricing page (hiverhq.com) from Oct 1, 2024 and Jan 1, 2025; the change is marked on the page, where "'Up" becomes "10 users' to unlimited users".
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The two full-page captures with this change marked up are free with an account.
Hiverhq, the last 90 days
Full history- Jan 11, 2026increaseHiverhq ELITE Plan Pricing Revealed at $105/User/Month, PRO Plan Sees 33% Increase to $65/User/Month
- Week 1, 2026increaseHiverhq hikes Pro and Elite plans ~40% while making AI free for all
- Q3 2025packagingHiverhq Introduces $20/User/Month AI Add-On After Removing Key Harvey AI Features from Pro Plan
- Q4 2024packagingHiverhq Introduces Free Plan with Unlimited Users and Enhanced Features, Democratizing Access to Workflow Automations and Customer Portal · this change
- Q3 2024improvedHiverhq Introduces Growth Plan at $29/user/month, Adding New Features and Positioning Between Lite and Pro Tiers
Across CRM in the same window
All CRM changes- ShopifyOct 28Shopify drops free Shopify Academy courses perk from all four pricing plans
- ShopifyOct 26Shopify rewrites POS comparison, adds customer profiles and returns rows
- ShopifyOct 23Shopify simplifies in-person sales messaging, adds plan comparison rows
- ShopifyOct 16Shopify cuts Grow to $79 and Advanced to $299, reversing D288 hike
- ShopifyOct 15Shopify raises annual Grow to $89/mo and Advanced to $359/mo
Questions about this change
Did Hiverhq raise prices in January 2025?
No list-price increase was recorded between Oct 1, 2024 and Jan 1, 2025. The change Pulse detected was a packaging change: threshold removed, feature change, new plan.
What changed on Hiverhq's pricing page between Oct 1, 2024 and Jan 1, 2025?
Lite limit: 'Up → 10 users' to unlimited users, changed; Pro feature: PRO plan down → Lite plan, changed; Growth feature: Growth plan → Lite plan, changed; plan: No Free plan → Free plan, added. Pulse compared the captures it took on Oct 1, 2024 and Jan 1, 2025; the before/after table above lists each item as written on the page.
How often does Hiverhq change its pricing?
Pulse recorded 1 other pricing-page change for Hiverhq in the 90 days before this one; the previous change was "Hiverhq Introduces Growth Plan at $29/user/month, Adding New Features and Positioning Between Lite and Pro Tiers" in Q3 2024; Hiverhq has been tracked since 2023-11-14.