Campaign Monitor: AI Support Agent added to Help & support
What happened
Between the Sep 21, 2026 and Sep 28, 2026 captures of Campaign Monitor's pricing page, Pulse recorded one change: New AI Support Agent for instant 24/7 troubleshooting help added under Help & support, across Lite, Essentials, Premier, and Enterprise plans. In detail: Added an AI Support Agent under Help & support, giving instant 24/7 answers to troubleshooting questions with zero wait times, across Lite, Essentials, Premier, and Enterprise plans. Pulse files it as a product change (feature added) with an upward direction. The current page lists Lite at $13, Essentials at $31, Premier at $171 and Website Builder at $10.
It lands 56 days after Campaign Monitor's previous change, "Campaign Monitor: adds Drip Campaigns feature" (Aug 3, 2026). Before that Pulse recorded "Campaign Monitor splits Client dashboard into four dedicated agency views" (Jul 20, 2026) and "Campaign Monitor: Essentials & Premier prices up 20%, GROWWITHCM25 promo expired" (Jul 3, 2026). Campaign Monitor has been tracked since 2026-02-26.
In the same window Klaviyo, Constant Contact, Mailchimp and Convertkit also changed their Marketing & Content pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Lite, Essentials, Premier · FeatureAddedNo AI Support AgentAI Support Agent
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Lite, Essentials, Premier | Feature | No AI Support Agent | AI Support Agent | Added |
Values as written on Campaign Monitor's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Campaign Monitor's pricing page (www.campaignmonitor.com) from Sep 21, 2026 and Sep 28, 2026; the change is marked around the middle of the page, where AI Support Agent now appears.
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The two full-page captures with this change marked up are free with an account.
Campaign Monitor, the last 90 days
Full history- Sep 28, 2026improvedCampaign Monitor: AI Support Agent added to Help & support · this change
- Aug 3, 2026improvedCampaign Monitor: adds Drip Campaigns feature
- Jul 20, 2026improvedCampaign Monitor splits Client dashboard into four dedicated agency views
- Jul 3, 2026increaseCampaign Monitor: Essentials & Premier prices up 20%, GROWWITHCM25 promo expired
Across Marketing & Content in the same window
All Marketing & Content changes- KlaviyoSep 9Klaviyo swaps free Composer credits for $5 usage cap, adds AI Helpdesk
- Constant ContactAug 24Constant Contact demotes 'Teams' to 'Multi-Account'
- MailchimpJul 3Mailchimp: Self-serve plans add annual billing option
- ConvertkitJul 2ConvertKit (Kit): Creator + Pro plans gain new features (MCP, SMS, Signals, analytics)
Questions about this change
Did Campaign Monitor raise prices in September 2026?
No list-price increase was recorded between Sep 21, 2026 and Sep 28, 2026. The change Pulse detected was a product change: feature added.
What changed on Campaign Monitor's pricing page between Sep 21, 2026 and Sep 28, 2026?
Lite, Essentials, Premier feature: No AI Support Agent → AI Support Agent, added. Pulse compared the captures it took on Sep 21, 2026 and Sep 28, 2026; the before/after table above lists each item as written on the page.
How often does Campaign Monitor change its pricing?
Pulse recorded 3 other pricing-page changes for Campaign Monitor in the 90 days before this one; the previous change was "Campaign Monitor: adds Drip Campaigns feature" on Aug 3, 2026; Campaign Monitor has been tracked since 2026-02-26.