CallRail unveils hidden API overage tiers: $80 for 1,501-12,000 calls
What happened
Between the Sep 21, 2026 and Sep 28, 2026 captures of CallRail's pricing page, Pulse recorded one change: New FAQ entry discloses previously unpublished API usage overage pricing: free up to 1,500 calls/month, $80 USD/month for 1,501-12,000 calls, $200 USD/month for 12,001-300,000 calls. Pulse files it as a packaging change (new add-on) with an upward direction. The current page lists Lead Tracking at $50, Lead Tracking Complete at $95, Lead Conversion at $150, Lead Conversion Complete at $195 and Premium Intelligence at $85.
It lands 42 days after CallRail's previous change, "CallRail's $95/mo AI Voice Assist now requires a $55/mo Lead Tracking base" (Aug 17, 2026). CallRail has been tracked since 2026-05-13.
In the same window Aircall, Twilio, Ringcentral, OpenPhone and Nextiva also changed their Marketing & Content pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Add-onNew add-onNot listed1,500 calls/month
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Add-on | Not listed | 1,500 calls/month | New add-on |
Values as written on CallRail's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of CallRail's pricing page (callrail.com) from Sep 21, 2026 and Sep 28, 2026; the change is marked in the lower part of the page, where "Not listed" becomes "1,500 calls/month".
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The two full-page captures with this change marked up are free with an account.
CallRail, the last 90 days
Full history- Sep 28, 2026packagingCallRail unveils hidden API overage tiers: $80 for 1,501-12,000 calls · this change
- Aug 17, 2026packagingCallRail's $95/mo AI Voice Assist now requires a $55/mo Lead Tracking base
Across Marketing & Content in the same window
All Marketing & Content changes- AircallSep 28Aircall: Custom→Enterprise rename + AI Voice Agents plan ($100/mo min)
- TwilioSep 7Twilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
- RingcentralJul 6RingCentral pulls 12-month-free promo for switchers under 400 employees
- OpenPhoneJul 4Quo: Added ChatGPT/Claude MCP, Tasks feature, and Clio CRM integration
- NextivaJul 3Nextiva: Power Suite CX renamed to Scale + new 12-months-free switch offer
Questions about this change
Did CallRail raise prices in September 2026?
No list-price increase was recorded between Sep 21, 2026 and Sep 28, 2026. The change Pulse detected was a packaging change: new add-on.
What changed on CallRail's pricing page between Sep 21, 2026 and Sep 28, 2026?
Add-on: Not listed → 1,500 calls/month. Pulse compared the captures it took on Sep 21, 2026 and Sep 28, 2026; the before/after table above lists each item as written on the page.
How often does CallRail change its pricing?
Pulse recorded 1 other pricing-page change for CallRail in the 90 days before this one; the previous change was "CallRail's $95/mo AI Voice Assist now requires a $55/mo Lead Tracking base" on Aug 17, 2026; CallRail has been tracked since 2026-05-13.