Zuplo Strips SLA Guarantee and Downgrades Support on Builder Plan
What happened
Between the Mar 23, 2026 and Mar 30, 2026 captures of Zuplo's pricing page, Pulse recorded 4 changes: Builder plan SLA guarantee removed. Previously offered 99.5% SLA, now shows dash indicating no SLA included in base plan; Enterprise plan features (Observability, Premium support, SSO+RBAC) reclassified as optional add-ons with explicit documentation links; Enterprise plan limits clarified from Unlimited to 'Up to unlimited', indicating scalable capacity with explicit maximums available upon negotiation; Builder plan positioning refined with clarified messaging and support tier downgrade. Changed from Email to Community support and added descriptive tier explanations. Pulse files it as a product change (feature removed, feature change, positioning) with a downward direction. Pulse's latest capture (Aug 3, 2026) lists Builder at $25 and Enterprise at $1,000.
Zuplo's previous recorded change was "Zuplo AI Gateway drops Builder SLA guarantee, adds 8 enterprise add-ons" (Apr 18, 2026). Before that Pulse recorded "Zuplo slashes free tier from 1M to 100K requests, raises overage rates" (Apr 3, 2026), "Zuplo Adds SLA Guarantee and Email Support to Builder Plan" (Mar 18, 2026) and "Zuplo AI Gateway renames Builder tier to Free, overhauls enterprise add-ons" (Week 11, 2026). Zuplo has been tracked since 2025-12-10.
In the same window Konghq, Postman, Gravitee and Aws also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Builder · FeatureRemoved
BeforeBuilder plan SLA guarantee
AfterNo Builder plan SLA guarantee
- Enterprise · FeatureFeature change
Enterprise plan features (Observability, Premium support, SSO+RBAC) reclassified as optional add-ons with explicit documentation links.
- Enterprise · PositioningChangedUnlimited'Up to unlimited'
- Builder · FeatureChanged
BeforeEmail
AfterCommunity support and added descriptive tier explanations
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Builder | Feature | Builder plan SLA guarantee | No Builder plan SLA guarantee | Removed |
| Enterprise | Feature | Enterprise plan features (Observability, Premium support, SSO+RBAC) reclassified as optional add-ons with explicit documentation links. | Feature change | |
| Enterprise | Positioning | Unlimited | 'Up to unlimited' | Changed |
| Builder | Feature | Community support and added descriptive tier explanations | Changed | |
Values as written on Zuplo's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Zuplo's pricing page (zuplo.com) from Mar 23, 2026 and Mar 30, 2026; the change is marked near the top of the page, where the Builder plan SLA guarantee no longer appears.
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The two full-page captures with this change marked up are free with an account.
Zuplo, the last 90 days
Full history- Jun 10, 2026packagingZuplo Dev Portal overhauls pricing page with new Enterprise selector
- Jun 2, 2026packagingZuplo AI Gateway: Pricing page restructured around MCP Gateway + AI Gateway: new comparison table with MCP and AI Gateway…
- Jun 2, 2026packagingZuplo Dev Portal cuts Free limits, adds MCP Gateway & AI tiers
- Apr 1, 2026packagingZuplo Strips SLA Guarantee and Downgrades Support on Builder Plan · this change
- Apr 18, 2026packagingZuplo AI Gateway drops Builder SLA guarantee, adds 8 enterprise add-ons
- Apr 1, 2026packagingZuplo Dev Portal drops Builder SLA guarantee, downgrades to community support
- Apr 3, 2026packagingZuplo slashes free tier from 1M to 100K requests, raises overage rates
- Mar 18, 2026packagingZuplo Adds SLA Guarantee and Email Support to Builder Plan
- Week 11, 2026packagingZuplo AI Gateway renames Builder tier to Free, overhauls enterprise add-ons
- Week 11, 2026improvedZuplo Dev Portal Shifts Enterprise Features to Add-On Pricing Model
Across Cloud & DevOps in the same window
All Cloud & DevOps changes- KonghqMar 17Konghq launches Kong Identity with $30 per million token pricing
- PostmanMar 11Postman Shifts SSO Add-On From Team to Organization Level at $6/User
- GraviteeFeb 18Gravitee launches AI Agent Management plans, rebrands Kafka Gateway
- AwsJan 11Aws Kendra Expands Free Tier to Include GenAI Enterprise Edition, Offering 750 Hours for First 30 Days
Questions about this change
Did Zuplo raise prices in March 2026?
No list-price increase was recorded between Mar 23, 2026 and Mar 30, 2026. The change Pulse detected was a product change: feature removed, feature change, positioning.
What changed on Zuplo's pricing page between Mar 23, 2026 and Mar 30, 2026?
Builder feature: Builder plan SLA guarantee → No Builder plan SLA guarantee, removed; Enterprise plan features (Observability, Premium support, SSO+RBAC) reclassified as optional add-ons with explicit documentation links; Enterprise positioning: Unlimited → 'Up to unlimited', changed; Builder feature: Email → Community support and added descriptive tier explanations, changed. Pulse compared the captures it took on Mar 23, 2026 and Mar 30, 2026; the before/after table above lists each item as written on the page.
How often does Zuplo change its pricing?
Pulse recorded 10 other pricing-page changes for Zuplo in the 90 days before this one; the previous change was "Zuplo AI Gateway drops Builder SLA guarantee, adds 8 enterprise add-ons" on Apr 18, 2026; Zuplo has been tracked since 2025-12-10.