Zuplo AI Gateway drops Builder SLA guarantee, adds 8 enterprise add-ons
What happened
Between the Mar 23, 2026 and Mar 30, 2026 captures of Zuplo's pricing page, Pulse recorded 2 changes: Builder plan degraded: SLA guarantee (99.5%) removed and Email support downgraded to Community support only; Enterprise plan expanded: Observability, Premium support, and SSO+RBAC reclassified as add-ons; 8 new add-ons introduced including Managed Dedicated, Self-Hosted, Audit Logs, WebSockets & SSE, SOC 2 Type II. Pulse files it as a packaging change (feature change, new add-on) with an upward direction. Pulse's latest capture (Aug 3, 2026) lists Builder at $25 and Enterprise at $1,000.
Zuplo's previous recorded change was "Zuplo AI Gateway renames Builder tier to Free, overhauls enterprise add-ons" (Week 11, 2026). Before that Pulse recorded "Zuplo AI Gateway Rebrands Free Tier to Builder, Adds Multi-Provider AI Routing" (Mar 6, 2026) and "Zuplo AI Gateway rebrands Builder plan as Free for quick prototyping" (Feb 18, 2026). Zuplo has been tracked since 2025-12-10.
In the same window Postman, Gravitee and Konghq also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Builder · FeatureFeature change
Builder plan degraded: SLA guarantee (99.5%) removed and Email support downgraded to Community support only.
- Enterprise · Add-onAdded
BeforeNo including Managed Dedicated
Afterincluding Managed Dedicated
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Builder | Feature | Builder plan degraded: SLA guarantee (99.5%) removed and Email support downgraded to Community support only. | Feature change | |
| Enterprise | Add-on | No including Managed Dedicated | including Managed Dedicated | Added |
Values as written on Zuplo's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Zuplo's pricing page (zuplo.com) from Mar 23, 2026 and Mar 30, 2026; the change is marked near the top of the page, where including Managed Dedicated now appears.
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The two full-page captures with this change marked up are free with an account.
Zuplo, the last 90 days
Full history- Jul 4, 2026improvedZuplo AI Gateway caps Environments, API Keys on Free and Builder plans
- Jun 19, 2026improvedZuplo AI Gateway makes AI routing, token tracking & caching free on all plans
- Jun 2, 2026packagingZuplo AI Gateway: Pricing page restructured around MCP Gateway + AI Gateway: new comparison table with MCP and AI Gateway…
- Week 14, 2026packagingZuplo AI Gateway drops Builder SLA guarantee, adds 8 enterprise add-ons · this change
- Week 11, 2026packagingZuplo AI Gateway renames Builder tier to Free, overhauls enterprise add-ons
- Mar 6, 2026improvedZuplo AI Gateway Rebrands Free Tier to Builder, Adds Multi-Provider AI Routing
- Feb 18, 2026packagingZuplo AI Gateway rebrands Builder plan as Free for quick prototyping
Across Cloud & DevOps in the same window
All Cloud & DevOps changesQuestions about this change
Did Zuplo raise prices in March 2026?
No list-price increase was recorded between Mar 23, 2026 and Mar 30, 2026. The change Pulse detected was a packaging change: feature change, new add-on.
What changed on Zuplo's pricing page between Mar 23, 2026 and Mar 30, 2026?
Builder plan degraded: SLA guarantee (99.5%) removed and Email support downgraded to Community support only; Enterprise add-on: No including Managed Dedicated → including Managed Dedicated, added. Pulse compared the captures it took on Mar 23, 2026 and Mar 30, 2026; the before/after table above lists each item as written on the page.
How often does Zuplo change its pricing?
Pulse recorded 3 other pricing-page changes for Zuplo in the 90 days before this one; the previous change was "Zuplo AI Gateway renames Builder tier to Free, overhauls enterprise add-ons" in Week 11, 2026; Zuplo has been tracked since 2025-12-10.