Zuplo Dev Portal drops Builder SLA guarantee, downgrades to community support
What happened
Between the Mar 23, 2026 and Mar 30, 2026 captures of Zuplo's pricing page, Pulse recorded 4 changes: Builder plan SLA guarantee (99.5%) removed, now shows no SLA; Builder plan support tier downgraded from email support to community support; 8 new enterprise add-ons documented: Managed Dedicated, Self-Hosted, Audit Logs, WebSockets & SSE, SOC 2 Type II, Penetration Test Report, API Governance with Claude, 24/7/365 Emergency Hotline; Enterprise plan limits reworded from Unlimited to Up to unlimited across all feature tiers. Pulse files it as a packaging change (feature removed, feature change, new add-on, positioning) with a downward direction. Pulse's latest capture (Jul 20, 2026) lists Builder at $25.
Zuplo's previous recorded change was "Zuplo Dev Portal Shifts Enterprise Features to Add-On Pricing Model" (Week 11, 2026). Before that Pulse recorded "Zuplo Dev Portal Rebrands Tracing Add-on as Observability Plugins" (Mar 6, 2026) and "Zuplo Dev Portal Enterprise now shows unlimited requests, 99.999% SLA" (Feb 18, 2026). Zuplo has been tracked since 2025-12-10.
In the same window Konghq, Postman, Gravitee and Aws also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Builder · FeatureAddedNo no SLAno SLA
- Builder · FeatureChangedemail supportcommunity support
- Enterprise · Add-onNew add-on
8 new enterprise add-ons documented: Managed Dedicated, Self-Hosted, Audit Logs, WebSockets & SSE, SOC 2 Type II, Penetration Test Report, API Governance with Claude, 24/7/365 Emergency Hotline
- Enterprise · PositioningChangedUnlimitedUp to unlimited
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Builder | Feature | No no SLA | no SLA | Added |
| Builder | Feature | email support | community support | Changed |
| Enterprise | Add-on | 8 new enterprise add-ons documented: Managed Dedicated, Self-Hosted, Audit Logs, WebSockets & SSE, SOC 2 Type II, Penetration Test Report, API Governance with Claude, 24/7/365 Emergency Hotline | New add-on | |
| Enterprise | Positioning | Unlimited | Up to unlimited | Changed |
Values as written on Zuplo's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Zuplo's pricing page (zuplo.com) from Mar 23, 2026 and Mar 30, 2026; the change is marked near the top of the page, where no SLA now appears.
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The two full-page captures with this change marked up are free with an account.
Zuplo, the last 90 days
Full history- Jun 19, 2026improvedZuplo Dev Portal bundles AI Gateway free on all plans
- Jun 10, 2026packagingZuplo Dev Portal overhauls pricing page with new Enterprise selector
- Jun 2, 2026packagingZuplo Dev Portal cuts Free limits, adds MCP Gateway & AI tiers
- Apr 1, 2026packagingZuplo Dev Portal drops Builder SLA guarantee, downgrades to community support · this change
- Week 11, 2026improvedZuplo Dev Portal Shifts Enterprise Features to Add-On Pricing Model
- Mar 6, 2026improvedZuplo Dev Portal Rebrands Tracing Add-on as Observability Plugins
- Feb 18, 2026packagingZuplo Dev Portal Enterprise now shows unlimited requests, 99.999% SLA
Across Cloud & DevOps in the same window
All Cloud & DevOps changes- KonghqMar 17Konghq launches Kong Identity with $30 per million token pricing
- PostmanMar 11Postman Shifts SSO Add-On From Team to Organization Level at $6/User
- GraviteeFeb 18Gravitee launches AI Agent Management plans, rebrands Kafka Gateway
- AwsJan 11Aws Kendra Expands Free Tier to Include GenAI Enterprise Edition, Offering 750 Hours for First 30 Days
Questions about this change
Did Zuplo raise prices in March 2026?
No list-price increase was recorded between Mar 23, 2026 and Mar 30, 2026. The change Pulse detected was a packaging change: feature removed, feature change, new add-on, positioning.
What changed on Zuplo's pricing page between Mar 23, 2026 and Mar 30, 2026?
Builder feature: No no SLA → no SLA, added; Builder feature: email support → community support, changed; 8 new enterprise add-ons documented: Managed Dedicated, Self-Hosted, Audit Logs, WebSockets & SSE, SOC 2 Type II, Penetration Test Report, API Governance with Claude, 24/7/365 Emergency Hotline; Enterprise positioning: Unlimited → Up to unlimited, changed. Pulse compared the captures it took on Mar 23, 2026 and Mar 30, 2026; the before/after table above lists each item as written on the page.
How often does Zuplo change its pricing?
Pulse recorded 3 other pricing-page changes for Zuplo in the 90 days before this one; the previous change was "Zuplo Dev Portal Shifts Enterprise Features to Add-On Pricing Model" in Week 11, 2026; Zuplo has been tracked since 2025-12-10.