Zoho Sites overhauls plans: AI credits, form caps, new collections tier
What happened
Between the Sep 21, 2026 and Sep 28, 2026 captures of Zoho's pricing page, Pulse recorded one change: New AI-credit allowances (1000-6000/month) and form-submission caps (50-10k/month) now appear per plan under the restructured tiers; 'collections' capacity (2) is new for Plus/Advanced; none existed before. Pulse files it as a packaging change (package change) with a neutral direction. The current page lists Lite at $1, Basic at $8, Plus at $15, Advanced at $40 and Portal Members at $8.33.
It lands 86 days after Zoho's previous change, "Zoho Sites: Starter/Pro plan and all add-on prices hidden" (Jul 4, 2026). Zoho has been tracked since 2023-11-30.
In the same window Microsoft, Salesforce, HubSpot and Pipedrive also changed their Finance & Accounting pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Collections, Plus, Advanced · PackagingPackage change
New AI-credit allowances (1000-6000/month) and form-submission caps (50-10k/month) now appear per plan under the restructured tiers; 'collections' capacity (2) is new for Plus/Advanced; none existed before.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Collections, Plus, Advanced | Packaging | New AI-credit allowances (1000-6000/month) and form-submission caps (50-10k/month) now appear per plan under the restructured tiers; 'collections' capacity (2) is new for Plus/Advanced; none existed before. | Package change | |
Values as written on Zoho's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Zoho's pricing page (zoho.com) from Sep 21, 2026 and Sep 28, 2026; the change is marked near the top of the page.
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Zoho, the last 90 days
Full history- Sep 28, 2026packagingZoho Sites overhauls plans: AI credits, form caps, new collections tier · this change
- Jul 4, 2026packagingZoho Sites: Starter/Pro plan and all add-on prices hidden
Across Finance & Accounting in the same window
All Finance & Accounting changes- MicrosoftSep 28Microsoft Speech: batch enhanced-feature no-extra-charge note removed
- SalesforceSep 21Salesforce Small Business axes Products-by-role path, drops 5 SKUs
- HubSpotSep 21HubSpot Service Enterprise drops AI transcript enrichment from Enterprise plan
- PipedriveAug 5Pipedrive: Projects add-on price increase ($6.67→$16)
Questions about this change
Did Zoho raise prices in September 2026?
No list-price increase was recorded between Sep 21, 2026 and Sep 28, 2026. The change Pulse detected was a packaging change: package change.
What changed on Zoho's pricing page between Sep 21, 2026 and Sep 28, 2026?
New AI-credit allowances (1000-6000/month) and form-submission caps (50-10k/month) now appear per plan under the restructured tiers; 'collections' capacity (2) is new for Plus/Advanced; none existed before. Pulse compared the captures it took on Sep 21, 2026 and Sep 28, 2026; the before/after table above lists each item as written on the page.
How often does Zoho change its pricing?
Pulse recorded 1 other pricing-page change for Zoho in the 90 days before this one; the previous change was "Zoho Sites: Starter/Pro plan and all add-on prices hidden" on Jul 4, 2026; Zoho has been tracked since 2023-11-30.