Vapi scraps Build/Scale for four-tier Success Packages from $0 to custom
What happened
Between the Sep 14, 2026 and Sep 21, 2026 captures of Vapi's pricing page, Pulse recorded 3 changes: Build/Scale two-tier pricing replaced by a four-tier Success Package model: No Success Package ($0), Core ($29/mo), Pro (10% of hosting fee, $999/mo min), Premier (custom); new $20/org/month add-on added; Zero Data Retention (ZDR), previously a $1,000/month add-on on both Build and Scale, is now included free with the Core ($29/mo) and Pro plans under the new Success Package tiers; Entry-level c. In detail: Entry-level concurrent call limit cut from 10 (Build, included) to 4 (No Success Package); regaining 10 concurrent calls now requires the paid Core plan at $29/month. Pulse files it as a packaging change (packaging change, limit lowered, add-on change). Pulse's latest capture (Nov 14, 2026) lists Core at $29, Pro at $999, No Success Package at $0.05 per call minute (Vapi hosting fee), HIPAA Compliance at $2,000 and Additional Concurrency at $10.
This weekly roll-up includes the change Pulse first recorded in a shorter period: "Vapi overhauls pricing with 4-tier Success Package model, cuts free calls" (Day 258, 2026, saved Sep 15, 2026). It is the same change, not a new one. Vapi has been tracked since 2026-06-26.
In the same window Microsoft, Twilio, Google, Aircall and Ringcentral also changed their AI & Machine Learning pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- AddedNo Success Package, Core, ProPackagingNot listed$20/org/month add-on
- RemovedNo Success PackageLimit
BeforeEntry-level concurrent call limit
AfterNot listed
- Add-on changeCore, ProAdd-on
Zero Data Retention (ZDR), previously a $1,000/month add-on on both Build and Scale, is now included free with the Core ($29/mo) and Pro plans under the new Success Package tiers.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| No Success Package, Core, Pro | Packaging | Not listed | $20/org/month add-on | Added |
| No Success Package | Limit | Entry-level concurrent call limit | Not listed | Removed |
| Core, Pro | Add-on | Zero Data Retention (ZDR), previously a $1,000/month add-on on both Build and Scale, is now included free with the Core ($29/mo) and Pro plans under the new Success Package tiers. | Add-on change | |
Values as written on Vapi's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Vapi's pricing page (vapi.ai) from Sep 14, 2026 and Sep 21, 2026; the change is marked around the middle of the page, where $20/org/month add-on now appears.
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
Vapi, the last 90 days
Full history- Sep 21, 2026Limit loweredVapi scraps Build/Scale for four-tier Success Packages from $0 to custom This change
- Sep 15, 2026PackagingVapi overhauls pricing with 4-tier Success Package model, cuts free calls
Across AI & Machine Learning in the same window
All AI & Machine Learning changes- MicrosoftSep 21Teams Premium now needs a Teams Enterprise license; Buy now removed
- TwilioSep 7Twilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
- GoogleSep 7Google Workspace: promo discount cut from 50% to 30%/20% off
- AircallJul 27Aircall pulls free AIVA minutes promo tied to World Tournament campaign
- RingcentralJul 6RingCentral pulls 12-month-free promo for switchers under 400 employees
Questions about this change
Did Vapi raise prices in September 2026?
No list-price increase was recorded between Sep 14, 2026 and Sep 21, 2026. The change Pulse detected was a packaging change: packaging change, limit lowered, add-on change.
What changed on Vapi's pricing page between Sep 14, 2026 and Sep 21, 2026?
No Success Package, Core, Pro packaging added: $20/org/month add-on; No Success Package limit removed: Entry-level concurrent call limit; Zero Data Retention (ZDR), previously a $1,000/month add-on on both Build and Scale, is now included free with the Core ($29/mo) and Pro plans under the new Success Package tiers. Pulse compared the captures it took on Sep 14, 2026 and Sep 21, 2026; the before/after table above lists each item as written on the page.
How often does Vapi change its pricing?
This weekly roll-up includes the change Pulse first recorded in Day 258, 2026 (saved Sep 15, 2026), not a new one; Pulse recorded 0 other pricing-page changes for Vapi in the 90 days before this one; Vapi has been tracked since 2026-06-26.