Vapi scraps Build/Scale for four-tier Success Packages from $0 to custom
What happened
Between the Sep 14, 2026 and Sep 21, 2026 captures of Vapi's pricing page, Pulse recorded 3 changes: Build/Scale two-tier pricing replaced by a four-tier Success Package model: No Success Package ($0), Core ($29/mo), Pro (10% of hosting fee, $999/mo min), Premier (custom); new $20/org/month add-on added; Zero Data Retention (ZDR), previously a $1,000/month add-on on both Build and Scale, is now included free with the Core ($29/mo) and Pro plans under the new Success Package tiers; Entry-level c. In detail: Entry-level concurrent call limit cut from 10 (Build, included) to 4 (No Success Package); regaining 10 concurrent calls now requires the paid Core plan at $29/month. Pulse files it as a packaging change (package change, limit decrease, add-on change) with a downward direction. The current page lists Core at $29, Pro at $999, No Success Package at $0.05 per call minute (Vapi hosting fee), HIPAA Compliance at $2,000 and Additional Concurrency at $10.
It lands 6 days after Vapi's previous change, "Vapi overhauls pricing with 4-tier Success Package model, cuts free calls" (Sep 15, 2026). Vapi has been tracked since 2026-06-26.
In the same window Microsoft, Twilio, Google, Aircall and Ringcentral also changed their AI & Machine Learning pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- No Success Package, Core, Pro · PackagingAddedNo $20/org/month add-on$20/org/month add-on
- No Success Package, Core · LimitRemoved
BeforeEntry-level concurrent call limit
AfterNot listed
- Core, Pro · Add-onAdd-on change
Zero Data Retention (ZDR), previously a $1,000/month add-on on both Build and Scale, is now included free with the Core ($29/mo) and Pro plans under the new Success Package tiers.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| No Success Package, Core, Pro | Packaging | No $20/org/month add-on | $20/org/month add-on | Added |
| No Success Package, Core | Limit | Entry-level concurrent call limit | Not listed | Removed |
| Core, Pro | Add-on | Zero Data Retention (ZDR), previously a $1,000/month add-on on both Build and Scale, is now included free with the Core ($29/mo) and Pro plans under the new Success Package tiers. | Add-on change | |
Values as written on Vapi's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Vapi's pricing page (vapi.ai) from Sep 14, 2026 and Sep 21, 2026; the change is marked around the middle of the page, where $20/org/month add-on now appears.
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The two full-page captures with this change marked up are free with an account.
Vapi, the last 90 days
Full history- Sep 21, 2026packagingVapi scraps Build/Scale for four-tier Success Packages from $0 to custom · this change
- Sep 15, 2026packagingVapi overhauls pricing with 4-tier Success Package model, cuts free calls
Across AI & Machine Learning in the same window
All AI & Machine Learning changes- MicrosoftSep 21Teams Premium now needs a Teams Enterprise license; Buy now removed
- TwilioSep 7Twilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
- GoogleSep 7Google Workspace: promo discount cut from 50% to 30%/20% off
- AircallJul 27Aircall pulls free AIVA minutes promo tied to World Tournament campaign
- RingcentralJul 6RingCentral pulls 12-month-free promo for switchers under 400 employees
Questions about this change
Did Vapi raise prices in September 2026?
No list-price increase was recorded between Sep 14, 2026 and Sep 21, 2026. The change Pulse detected was a packaging change: package change, limit decrease, add-on change.
What changed on Vapi's pricing page between Sep 14, 2026 and Sep 21, 2026?
No Success Package, Core, Pro packaging: No $20/org/month add-on → $20/org/month add-on, added; No Success Package, Core limit: Entry-level concurrent call limit → Not listed, removed; Zero Data Retention (ZDR), previously a $1,000/month add-on on both Build and Scale, is now included free with the Core ($29/mo) and Pro plans under the new Success Package tiers. Pulse compared the captures it took on Sep 14, 2026 and Sep 21, 2026; the before/after table above lists each item as written on the page.
How often does Vapi change its pricing?
Pulse recorded 1 other pricing-page change for Vapi in the 90 days before this one; the previous change was "Vapi overhauls pricing with 4-tier Success Package model, cuts free calls" on Sep 15, 2026; Vapi has been tracked since 2026-06-26.